Support Specialist L1

Job description

Position Description:

In a few word, being a Support Specialist in our company means being part of a team that provides assistance to our clients at a medium to advanced level. You don't become a specialist from day one, but with the help of colleagues and in-house training programs, you will become one in time.

So if you are passionate about IT, you know how to communicate and understand the importance of the communication process (both in the team and with customers), you have very good relationship skills, you speak good English (French would be a bonus), you are responsible, organized and you can make decisions at key moments, keep reading!

Your future duties and responsibilities:

After a comprehensive training on the project and application, here is your role:
You will take and resolve phone calls from users - employees of retail companies that use the our back-office solution. More precisely:
- You will gather information for a good understanding of the case
- You will keep the communication opened with the user from start to end - from understanding the case he is facing to solving it
- You will have extensive access to the computer resources of the application for investigating and resolving the case.

Your role in the team is very important therefore you will contribute to other activities as well. E.g:
- You will monitor the smooth running of the various processes installed on the client, through a special interface
- You will participate in the implementation of IT projects, in the enrichment of the knowledge base and internal procedures for the development of support
- You will participate in internal trainings and organize short informative sessions for the transfer of knowledge to the whole team, you will keep in touch with the rest of the teams involved in similar projects and you will participate in the exchange of information
- Last, but not least, you will provide support for specific cases

Required qualifications to be successful in this role:

- Higher education in progress or completed
- Experience in one of the fields: help desk, call center / customer support
- Very good computer skills

You have an advantage if you have knowledge or experience related to:
- Windows OS
- Internet and Intranet technologies
- Remote connection applications
- SQL queries, relational database management systems
- The retail field

What we offer:

Financial Perks: Invest in your future with a share purchase plan co-funded by CGI, and the flexibility to cash in at any time.
Full Healthcare Package: Take care of yourself and your family with our healthcare and dental subscription, and life insurance covering medical needs for both you and your children.
Convenient Online Platform: Explore the Benefit online platform, where you can easily book, get tickets, access online courses, receive meal vouchers, arrange medical services, and explore hobby facilities.
Continuous Learning: Shape your skills based on your interests through our internal Learning Platform: CGI Academia. Learn up to 9 different languages with goFLUENT on CGI Academia.
Mental Health Support: Benefit from our Member Assistance Program (MAP) - a confidential support service that helps you tackle professional and personal challenges at no cost to you.
Library at Office’s Doorstep: Immerse yourself in knowledge with Bookster, the first public modern library delivering books right to the company’s door.
Rewards for Referrals: Extend your network – refer your friends and earn a bonus through our rewarded referral program.
Volunteer Opportunities: Make a positive impact by enrolling in CGI for Good, our internal platform, participating in various volunteering activities.
Leave Policy: Enjoy between 21 to 24 days of leave, depending on your seniority.
Accessible Office Location: Join us in Bucharest, at The Bridge Building, near Grozavesti metro station, away from the crowded areas, where you'll find a friendly working environment.
Flexible Work Setup: Enjoy the best of both advantages with our hybrid work model.

Skills:

·  Help Desk/IT Services

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.