Senior Service Delivery Manager

Job description

Position Description:

Join our Melbourne team as a Senior Service Delivery Manager and take on a pivotal role where you’ll oversee high-profile managed service engagements. This highly autonomous role is perfect for an experienced professional with a passion for client relationship management, operational excellence, and strategic growth.

Your future duties and responsibilities:

In this role, you’ll lead service delivery operations, collaborate with cross-functional teams, and nurture client relationships to ensure service excellence. Key responsibilities include:

• Overseeing and reporting on all work performed by the CGI support teams to meet contractual service delivery commitments.
• Building trusted partnerships with clients by understanding their business needs and identifying opportunities for growth.
• Monitoring service performance, driving continuous improvement, and achieving agreed Service Levels.
• Identifying business growth activities and opportunities for account expansion and identifying areas of innovation and efficiency within client accounts and CGI support teams.
• Applying structured delivery practices, leveraging ITIL frameworks for effective service management.
• Managing financial reporting, ensuring accuracy across client accounts, and identifying efficiencies.

Required qualifications to be successful in this role:

We’re looking for someone with a proven track record in service delivery management. You’ll bring:

• Proven experience in managing IT service delivery operations as well as proficiency in overseeing operational teams to deliver exceptional outcomes.
• Strong client relationship and stakeholder engagement skills, backed by exceptional communication abilities.
• Financial acumen, including experience managing account budgets and forecasting.
• Commercial expertise in contract management and service costing.
• A problem-solving mindset with a focus on delivering results and meeting client needs.
• The ability to identify and secure new business opportunities, driving sustainable growth.
• ITIL Foundations certification (advantageous).

You must hold full permanent work rights in Australia to be eligible for this role.

Skills:

·  Analytical Thinking
·  Contract Management
·  ITIL

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.