Sr. Support Analyst / Lead L3

Job description

Position Description:

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Lead/Sr. Support Analyst-L3

Position: Lead/Sr. Support Analyst-L3

Experience: 5 - 7 yrs

Category: IT Infrastructure

Main location: Mumbai

Position ID: J0126-1595

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
Responsibilities
Direct Responsibilities
APS team member would be working on standard banking software & in-house applications etc..
The APS team member is responsible for providing production support, maintenance of key application platforms, deployment within the GM TP APS domain.

Contributing Responsibilities
• Candidate must work as level 1/2 and be an escalation point for others in the team to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
• Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
• Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Analyzing/documenting problems, recommending solutions, & initiating corrective action
Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Technical & Behavioral Competencies

UNIX :
• Knowledge on Operating System
• Knowledge on shell scripting
Scheduler & Monitoring Tools:
• Knowledge on Schedulers, Crontab, Autosys
• Knowledge on Geneos Tool , Dynatrace
Scripting:
• Knowledge on Dos and Shell scripting
WebLogic:
• Knowledge on MQ and JMS
Databases:
• Knowledge on SQL Queries
• Knowledge on Troubleshooting
Behavioral Competencies :
• Good verbal and written communication skills
• Good analytical and problem solving skills
• Enthusiastic to work in challenging environment
• Ability to communicate with client & users

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world

Skills:

·  AutoSys
·  Shell Script
·  Unix

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.