IT Systems Engineer

Job description

Position Description:

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: IT Systems Engineer
Position: IT Systems Engineer

Experience: 2 - 5 Years

Category: IT Infrastructure

Main location: Chennai

Position ID: J0326-2225

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
Direct Responsibilities
• Server – and application operation
o Implementation of described changes from ticket system by changing server or application configuration (Change Mgmt.)
o Implementation of changes and applying of restart proceures which are indicated by monitoring system (Incident Mgmt.)
o Patching of operating systems and middleware as part of regular system lifecycle (Obsolescence Mgmt.)
• Coordination (of cross-team activities)
o Escalation of major issues to 2nd or 3rd Lvl support
o Documentation of activities in tickets and dispatching in case multiple specialists are required
o Calling of 2nd and 3rd Lvl support on-call by providing technical status information
o Coordination and control of external service providers

• Documentation of daily business by creation and adjusting of maintenance procedure documentation and knowledge bases

• Efficiency
o Optimization of daily operation by simplifying processes
o Automation of daily operations by using existing technology or introduction of new one

• Reporting
o Alignment and escalation to the line manager as part of candidate activities, in particular incident management and problem management.
o Attendance of incident calls and regular team meetings
• Security
o Implementation of hardening guidelines
o Supervision of server configuration
o Adjustment of server configuration triggered by Vulnerability Mgmt. process

• Monitoring
o Management / supervision of all events
o Identification of “false alerts” and application of corrective measures
o Development or requesting of new monitoring probes to identify new error cases.

Contributing Responsibilities
o • Organization of the operational and integration processes based on the specified ITIL methodology.
o • Support in evaluating new technologies and integrating new systems and processes into the existing landscape.
o • Team and interdisciplinary support for all operational issues in terms of error analysis and troubleshooting.
o • Compliance with norms & standards.
o • Represents the overall interests of IT Production.
o
Technical & Behavioral Competencies
o • Successfully completed studies in computer science/business informatics or comparable professional experience
o • Experience in operating medium to large data centers
o • Expertise in the respective focus of activity
o • ITIL Foundation Certificate or more
o • Good written and spoken English knowledge. (German & French would be advantageous)
o
o • Shows initiative & good team player
o • Is diligent and reliable
o • Can get an overview
o • Is able to communicate openly and proactively to colleagues & Management
o • Able to handle difficult situations (stressy situations, escalations)
o • Take Ownership

Specific Qualifications:

 At least 7+ years as IT Systems Engineer in operating enterprise data centers
 24*7 (Mon-Sun) with on call duty between (Friday 10pm CET till Monday 07:30am CET).

Software Skill level
Linux Expert
Windows Power user
Icinga Monitoring Power user
Dynatrace End user
ServiceNow Ticket System End user
GitLab End user
Ansible Power user
UC4 (job scheduling) End user
Confluence & MS SharePoint End user

Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
o Ability to collaborate / Teamwork
o Client focused
o Attention to detail / rigor
o Ability to deliver / Results driven
Education Level: Bachelor Degree or equivalent
Location: Chennai

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world

Skills:

·  Ansible
·  GitLab
·  Linux
·  Windows

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.