ServiceNow HR Service Delivery (HRSD) Consultant/Developer (m/f/d)

Job description

Position Description:

We’re establishing a brand-new technology and innovation hub in Sofia – and you can be part of it from day one.
Here, you won’t just be shaping our services for German clients; you’ll also help us build a strong presence in the Bulgarian market. You’ll collaborate closely with our teams in Germany, bring in your ideas, and influence the tools, processes, and culture of our new Sofia location from the ground up.
In short: We’re blending the energy of a fresh start with the reliability of a global player. If you’re excited about building something new both locally and internationally, this is the place to make your mark. Apply now and be part of our success story in Sofia! #BePartofourStory Let‘s #GrowTogetherNow

Your future duties and responsibilities:

As a ServiceNow HR Service Delivery (HRSD) Consultant/Developer, you will play a key role in designing, configuring, and enhancing HR solutions that improve employee experience and streamline HR processes. You will work closely with HR, IT, and business stakeholders to translate requirements into scalable ServiceNow solutions and support the continuous evolution of the HRSD platform.

·  Configure, maintain, and enhance ServiceNow HR Service Delivery (HRSD) solutions

·  Support and optimize HR Case Management, Employee Center, and HR service delivery processes

·  Analyze business requirements and design scalable HR workflows and solutions

·  Develop and implement lifecycle events, service catalogs, Flow Designer solutions, and business rules

·  Support integrations with HR systems such as SAP SuccessFactors, SAP HCM, Workday, and other third-party platforms

·  Participate in incident, problem, and change management activities related to the ServiceNow platform

·  Collaborate with cross-functional teams to improve employee experience and HR operational efficiency

·  Create and maintain technical and functional documentation

·  Support testing activities, platform upgrades, and release management processes

Required qualifications to be successful in this role:

·  3+ years of hands-on experience with ServiceNow HR Service Delivery (HRSD)

·  Experience with HR Case Management and Employee Center

·  Strong understanding of ServiceNow platform administration and architecture

·  Experience developing workflows, Flow Designer solutions, and business rules

·  Knowledge of ServiceNow integrations, REST/SOAP APIs, and integration best practices

·  Understanding of ITIL processes, including Incident, Problem, and Change Management

·  Strong analytical, troubleshooting, and problem-solving skills

·  Professional working proficiency in English

·  ServiceNow Certified System Administrator (CSA) certification is considered an advantage

·  ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR) certification is considered an advantage

·  Experience with SAP SuccessFactors, SAP HCM, Workday, or similar HR platforms is considered an advantage

·  German language skills are considered an advantage

What We Offer:

·  Team Culture: You’ll find colleagues here who make collaboration enjoyable. We interact openly, use first names across all levels, and don’t think in hierarchies or silos.

·  Contract & Working Time: Permanent, full-time contract with a standard 8-hour workday.

·  Flexible Work Setup: Enjoy the best of both worlds with our hybrid work model – combining office presence in Sofia with remote work from home.

·  Working Hours: Flexible working hours tailored to project needs and client requirements.

·  Leave Policy: 25 days of paid vacation + 1 day for your Birthday.

·  Premium supplementary health insurance package: Including coverage for prescription glasses, reimbursement of medical expenses, and dental care.

·  Volunteer Opportunities: Make a positive impact with 8 hours of paid leave for voluntary work.

·  Career Development: Benefit from clear career progression paths and opportunities to grow within the company.

·  Continuous Learning: Access our internal learning platform, CGI Academia, to shape your skills based on your interests. Learn up to 9 languages via goFLUENT.

·  Referral Rewards: Extend your network – refer friends and earn bonuses through our rewarded referral program.

·  Health & Wellbeing: Access our Health and Wellbeing Portal for resources that support your physical and mental health.

·  Multisport Benefit: Аvailable at a preferential price for access to various sports and wellness facilities.

·  Office Environment: Work in a state-of-the-art co-working space in Sofia, with complimentary coffee, tea, and water to keep you refreshed throughout the day.

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.