Field Technology Specialist

Job description

Position Description:

The Field Tech Champion is a field-embedded, bilingual role built for someone who sits at the intersection of people, process, and technology. This person is the boots-on-the-ground bridge between our field workforce and our payroll systems — providing hands-on technical support, training, and adoption guidance for our field-facing system(s) in both English and Spanish. Roughly half of the time will be spent in the field delivering direct support and training; the other half is troubleshooting level one technical issues, gathering feedback, and partnering with the Product Owner to identify process improvements and system enhancements.
This role is required on-site in Midlothian, Virginia

Your future duties and responsibilities:

Field-Based Technical Support
. Provide hands-on Tier 1 technical support to field teams, addressing common issues such as login, Microsoft 365 accounts, email, access, device configuration, and mobile device management for iOS and Android. Log, prioritize, and resolve Tier 1 and Tier 2 issues through the service desk ticketing system.
. Escalate complex problems to Tier 3 and work closely with the help desk team to ensure field employees have a clear, well-documented path to resolution.

Field-Facing Systems: Adoption & Training
. Deliver hands-on training and adoption support for field-facing technology. Bring a user-first, field-first perspective to everything you do: your job is to make the use of technology in the field as streamlined and intuitive as possible. During rollout of the new Time Tracking and HRIS system, the focus is proactive training; post-rollout, the focus shifts to continuous adoption and system improvement.

User Feedback & Continuous Improvement
. Serve as the primary ear on the ground for field user feedback. Gather informal insights about system usability, pain points, and opportunities for improvement through daily interactions with field teams. Collaborate with the Digital Enablement team to translate that feedback into actionable feature requests, process improvement recommendations, and backlog contributions.

Training Material Input
. Provide feedback and insights to improve existing training documentation and materials. Contribute to and/or develop training content.

Field Travel In close coordination with Field Operations Leadership
. Travel to field locations approximately 50% of the time to deliver in-person support and training.
. Must be comfortable working across a variety of job site environments.

WHAT SUCCESS LOOKS LIKE

. Field users including Spanish speaking employees who feel supported, heard, and capable of using technology (including the Time tracking and self-serve HR systems) in the field correctly and efficiently.
. Every targeted field user receives role-appropriate training before or at go-live, and adoption barriers identified in the field are documented and escalated.
. A consistent feedback loop is operating between the Field and the Digital Enablement function with documented user insights contributing to rollout success initially, and backlog refinement and process improvements eventually.
. Level one support issues are being resolved in the field, with appropriate escalations to the help desk that are timely and well-documented.
. Training materials have been reviewed and informed by field-level feedback, with improvements documented and delivered.

Required qualifications to be successful in this role:

. Fluent in both English and Spanish, with strong communication skills in both languages written and verbal.
. Understanding field operations, construction, or similar hands-on, multi-site environments.
. Ability to troubleshoot and resolve common level one technical support issues independently, including device configuration, login, Microsoft 365 account and access, mobile device (iOS and Android), and application navigation issues.
. Familiarity with Microsoft 365 administration and troubleshooting, mobile device management (MDM) for iOS and Android, and service desk ticketing and escalation workflows.
. Strong appreciation of how ERPs, Time Keeping, or similar enterprise systems are used to improve field operations, with a user-first mindset focused on simplification and practical usability.
. Ability to gather, synthesize, and communicate user feedback clearly and constructively to technical and non-technical stakeholders.
. 2-4 years of relevant field or technical support experience
. Comfortable with significant travel (approximately 50%) across field locations.

PREFERRED QUALIFICATIONS

. Experience with system adoption, implementation, or end-user training in a field-based environment.
. Familiarity with help desk or IT support processes and escalation workflows.
. Relevant certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or equivalent.
. Experience developing or contributing to training documentation or user guides.

CGI anticipates accepting applications for this position through July 15, 2026.
LI#SK8

CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs

Skills:

·  Human Resource Management Syst
·  Product Owner

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.