Service Director

Job description

Position Description:

Challenge yourself, change lives and help shape the UK’s digital revolution. At CGI, we are looking for a Service Director to lead the delivery on one of our flagship accounts in Glasgow. You’ll be leading the day to day delivery of hundreds of applications as well as shaping the digital transformation of the service. It’s a prestigious role and there is real scope to quickly progress to Vice President level with successful delivery. This role will require regular onsite attendance at both our and our client’s offices in Glasgow.

CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Your future duties and responsibilities:

• Oversee the successful delivery of applications services across over 800 applications, ensuring that service levels are met and maintained across multiple local authority service lines.
• Maintain strong, positive relationships with clients and key stakeholders, ensuring that services meet contractual obligations and deliver value.
• Lead a large, diverse team, coordinating efforts between UK-based and global CGI teams to ensure smooth and efficient service delivery.
• Lead the ongoing transformation of our service delivery model, driving innovation and ensuring the service meets current and future client needs.
• Oversee service transition processes, ensuring a smooth handover between phases of delivery and efficient resource coordination across multiple locations.
• Ensure that all service activities comply with contractual obligations and performance metrics, driving continuous improvement in service quality.

Required qualifications to be successful in this role:

• Proven track record of running successful services and a passion for leading transformations.
• Proven experience in managing large-scale service transformations, including changes to operating models
• Strong leadership skills with experience managing teams across various locations
• Expertise in financial management and commercial operations, including resolving client disputes
• Ability to perform effectively in high-pressure environments and quickly adapt to complex information
• Strong interpersonal skills with the ability to manage client relationships and lead service delivery teams
• Experience in managing Applications services within a managed service environment

Skills:

·  Account Management
·  Client Management
·  Delivery Management
·  Financial Management
·  Leadership

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.