Project Delivery Manager

Job description

Position Description:

Company Profile: -
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Project Delivery Manager
Position: Lead Analyst
Experience: 10 o 15 Yrs
Category: Software Development/ Engineering
Shift: 9 AM to 6 PM
Main location: Any CGI
Position ID: J0126-2383
Employment Type: Full Time

Your future duties and responsibilities:

Responsibilities:
• Own day-to-day AMS delivery for a defined application portfolio, ensuring SLA adherence, service availability, and performance.
• Oversee L1–L3 support, including triage, root cause resolution, knowledge management, and handoffs.
• Govern ITIL processes: Incident, Major Incident, Problem, Change, Release, and Service Request.
• Chair daily standups and weekly ops reviews; run Major Incident war rooms and post-incident reviews.
• Ensure proper runbooks, SOPs, KB articles, and shift-left initiatives are current and enforced.

2) Stakeholder & Business Engagement
• Act as the primary point of contact for product owners, business operations, and IT leadership.
• Translate business priorities into AMS plans and communicate service health, risks, and improvements.
• Manage demand for minor enhancements and coordinate with build teams for releases.

3) Continuous Improvement & Reliability
• Drive problem management and RCA quality, focusing on elimination of repeat incidents.
• Implement automation and SRE-lite practices: auto-remediation, monitoring-as-code, and error budgets.
• Optimize throughput via DevOps practices (CI/CD for hotfixes), quality gates, and test automation for BAU.
• Lead cost optimization (cloud/resource) without compromising SLAs.

4) People Leadership
• Build and lead a high-performing team.
• Workforce planning, hiring, onboarding, skills development, career planning, and performance management.
• Foster a culture of accountability, customer focus, and continuous learning.

5) Financial Management:
• Manage budget, run costs, invoicing accuracy, and forecast (FTE capacity and change demand).

6) Security, Risk & Compliance:
• Ensure compliance with security, privacy, and regulatory requirements
• Coordinate vulnerability remediation, patching cadence, and access reviews.
• Maintain risk register; ensure BCP/DR readiness and conduct failover tests as required.

7) Transition & Knowledge Management
• Lead or support service transitions (new apps into run), including KT plans, acceptance criteria, and hypercare.
• Maintain accurate CMDB, application maps, and dependency documentation.
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Required Qualifications & Experience:
• 8–12+ years in application support/operations; 3–5+ years in team leadership or service management.
• Proven delivery in ITIL-based environments with measurable SLA improvements.
• Experience managing distributed teams; comfortable with on-call/major incident leadership.

Required qualifications to be successful in this role:

Education Qualification: Bachelor's degree in Computer Science or related field or Exposure to any ERP platforms experience. Experience in working with cross-functional teams.
Position Description: We are seeking a skilled and proactive Project Manager to lead Project delivery and AMS projects. This role involves end-to-end project ownership, stakeholder coordination, and delivery.

The Cloud Identity Service Engineer is responsible for managing and administering cloud identity services, including Identity Authentication Service (IAS). This role involves configuring, monitoring, and maintaining identity services to ensure secure and efficient access management across the organization.

Skills:

·  Analytical Thinking
·  Delivery Management
·  Project Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.