Network Engineer L2

Job description

Position Description:

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Network Security Engineer

Position: Systems Engineer

Experience: 3+ yrs

Category: IT Infrastructure

Main location: Bangalore

Position ID: J1125-0407

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
• Network Monitoring:
o Use network monitoring tools to track uptime, latency, and packet loss for Fortnite servers and related infrastructure.
o Respond promptly to alerts and service requests.
• First-Level Troubleshooting:
o Diagnose basic connectivity issues (e.g., DNS, DHCP, TCP/IP problems).
o Follow predefined scripts and escalation protocols for unresolved issues.
• Configuration Assistance:
o Assist in deploying and configuring network hardware/software under senior engineer guidance.
o Maintain accurate network documentation and schematics.
• Incident Management:
o Log incidents in ticketing systems and escalate complex issues to L2/L3 teams.
o Communicate status updates to internal teams and stakeholders.
• Routine Maintenance:
o Perform scheduled checks, apply patches, and verify network health.
o Support game updates and maintenance windows to minimize downtime.
• User Support:
o Provide basic technical assistance to internal teams and game operations staff.
o Help troubleshoot connectivity issues for live events or seasonal updates.

Required Skills & Qualifications
• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• Basic understanding of networking concepts: TCP/IP, DNS, DHCP, VLANs.
• Familiarity with tools like Wireshark, SolarWinds, or similar monitoring platforms.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced, 24/7 gaming environment.

Preferred Certifications
• CompTIA Network+ or Cisco CCNA.
• Exposure to cloud networking (AWS, GCP) is a plus.

Soft Skills
• Customer service orientation.
• Attention to detail and documentation accuracy.
• Ability to collaborate with cross-functional teams (DevOps, Security).

Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan, prioritize and complete your own work, whilst remaining a team player
Willingness to engage with and work in other technologies

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world

 

Skills:

·  Cisco
·  Firewalls
·  Load Balancing
·  Network Administration

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.