MS Dynamics Functional Consultant

Job description

Position Description:

At CGI, we help clients modernise critical public services through innovative, large-scale digital transformation programmes. As a Microsoft Dynamics 365 Functional Consultant, you’ll play an important role in assuring and optimising Dynamics 365 solutions that support essential client services used nationwide. You’ll work closely with stakeholders, delivery teams, and governance forums to ensure business processes, scheduling capabilities, and operational workflows are scalable, resilient, and aligned to evolving user needs. This is an opportunity to contribute to meaningful outcomes, influence strategic decisions, and grow your expertise within a collaborative environment that values innovation, accountability, and continuous development.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
You will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with 2 days a week working on site at one of the following CGI and client offices; Nottingham, Bristol, or Birmingham.

Your future duties and responsibilities:

In this role, you will provide independent assurance across Microsoft Dynamics 365 functional solutions within a key client programme. You’ll review configurations, workflows, business processes, integrations, and user journeys to ensure solutions align with operational requirements, governance standards, and service delivery objectives. Working across complex stakeholder environments, you’ll help ensure that Dynamics capabilities remain scalable, reliable, and fit for purpose throughout the delivery lifecycle.
You’ll also support transition activities between legacy and modern platforms, validating data quality, scheduling consistency, and operational resilience during dual-running phases. Alongside governance and assurance activities, you’ll contribute to knowledge transfer and coaching initiatives that help build sustainable capability across client teams.
Key responsibilities
• Review & Assure Dynamics 365 configurations, workflows, and business rules
• Validate & Improve end-to-end business processes and user experiences
• Support & Govern releases, testing activities, and change management processes
• Assure & Monitor scheduling, optimisation, and operational performance outcomes
• Identify & Mitigate risks relating to dual running, integrations, and data consistency
• Collaborate & Influence stakeholders across business, technical, and governance teams
• Coach & Support client teams on Dynamics 365 configuration and best practices
• Document & Maintain assurance findings using Jira, Confluence, and Lucid
• Validate & Support non-functional requirements including scalability, resilience, and reliability

Required qualifications to be successful in this role:

To succeed in this role, you’ll bring strong experience working with Microsoft Dynamics 365 functional solutions within large-scale enterprise or public sector environments. You should have excellent stakeholder engagement skills, a strong understanding of governance and assurance practices, and experience supporting complex business transformation programmes. Knowledge of Dynamics 365 Field Service and Resource Scheduling Optimisation (RSO) will be highly beneficial.
Essential qualifications
• Proven experience with Microsoft Dynamics 365 functional consulting and assurance
• Strong knowledge of Dynamics 365 Field Service and Resource Scheduling Optimisation (RSO)
• Experience supporting large-scale digital transformation or public sector programmes
• Strong understanding of business processes, workflows, and service delivery optimisation
• Experience with governance, testing, release management, and operational assurance
• Ability to engage confidently with senior business and technical stakeholders
• Experience reviewing integrations, data quality, and operational dependencies
• Strong communication, documentation, and reporting skills using Jira and Confluence
• Understanding of scalability, resilience, and non-functional requirements
• Microsoft Dynamics 365, Azure, or related certifications desirable

Skills:

·  Coaching
·  Data Migration
·  MS D365 Technical Architecture
·  Risk management
·  Stakeholder management
·  Azure
·  Government
·  MS Cloud

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.