Data Center Technician

Job description

Position Description:

Challenge yourself and change lives, transforming complex systems and essential infrastructure that everyone relies on. Our Data Centre Technicians are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.

CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

This role is in support of data centre operations for CGI based between Glasgow and Edinburgh, Scotland, where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre.

Your future duties and responsibilities:

The Data Centre Technician will be responsible for providing technical assistance and overall support to our clients between core business hours Monday Friday 08:00 17:00, with regular scheduled overtime.
The Data Centre Technician will also be responsible for the installation of racks, housing, network and computer equipment. Each Data Centre technician is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling.
Liaising with counterparts within the company globally and 3rd parties, on hardware related issues and processes.
The Data Centre Technician will also share responsibility for upholding the standards of tidiness, cleanliness, security, asset information and installation standards within the computer suites.

Required qualifications to be successful in this role:

Essential Experience, Qualifications & Knowledge
Installation, decommission, cabling & basic configuration experience and knowledge in order to achieve optimum methods of working
Cabling experience and knowledge, in order to achieve optimum methods of working.
Installation of rack mount kit including Dell, HP, Veritas, etc.
Hardware maintenance swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply.
Highly motivated individual, with a positive & pro-active attitude to work.

Desirable Experience, Qualifications & Knowledge
ITIL v4
ServiceNow
Any relevant data centre qualification i.e. CDCTP, CDCDP, etc.
Manual handling certificate / experience
ISO27001 knowledge, specifically around physical security

Skills:

·  Analytical Thinking
·  ServiceNow

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.