Cyber Security Technical Assistance Center – Technical Analyst

Job description

Position Description:

Join us and kick-start your career in IT Security!

We currently have an exciting opportunity to join the Managed Security Services (MSS) team in Ottawa as a Technical Analyst.

The Team: Managed Security Services (MSS) team includes SOCs, deployment and support, business management, and business growth teams. We are a very collaborative close-knit team in MSS – team spirit and satisfying career growth for our members are a key focus for all of us.

Global interest in Cyber Security continues to grow. CGI’s Global Cyber Security Practice has a strong presence with both local governments and commercial clients spanning many market verticals. CGI’s Global Cyber Security vision and strategy is driven by the core leadership team with representation spanning the globe. Our MSS team is directly represented within this core strategy team, and is identified as the Global MSSP for CGI’s clients. Our opportunity for growth is exponential and we have achieved key global wins that position us well to continue our growth.

Why us: CGI does consulting, yes, but our team is different. MSS is a dynamic and stable team of security professionals working together since 2001. We are growing! Come join us and see what it's like to work and learn in the exciting field of IT security with a great group of professionals. MSS team members are supportive and collaborative – you’ll receive the support you need to be successful in your position and to enhance your security skills while furthering your career.

Career growth: We strongly support building a career path for our members. We have different technology and business paths within the Cyber Security Team and within MSS that can be taken as your career evolves. If you are serious about honing your skills and growing your career, we’re serious about giving you the opportunities and experience you need.

Technical environment: We use top-ranked industry-leading security tools and technologies – incorporating several security technologies for each of our multiple services. MSS has an on-site technology lab which all our members can use for installation trials and proof-of-concepts, training, testing and trouble-shooting.

Your future duties and responsibilities:

The Opportunity: The Technical Analyst will:

• Perform technical support of various Cyber Security technologies
• Administer and configure various Health Monitoring tools
• Complete incident and service requests within established Service Level Agreements
• Generate, triage and resolve tickets through various ITSM Service Management tools or assign to appropriate groups if required
• Create and update various documents including Standard Operating Procedures
• Answer client phone calls and inquiries
• The successful candidate will be expected to suggest and lead initiatives to improve the teams productivity
• Be required to work shifts

Note: Since this is a 24x7x365 environment, shift work (rotation) is required.

What you can expect from us:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Desired profile

Required qualifications to be successful in this role:

Experience, Education and skills:

• Previous experience in IT (Information Technology) and an interest in IT Security are required.
• Completion or in the process of completing a post-secondary educational program in IT Security or Computer related field from a recognized community college or university is considered an asset
• Understanding, and preferably some experience as well, of networking and TCP/IP.
• Experience with ticketing tools, including Remedy is considered an asset
• Strong organizational skills with an eye for detail and able to multitask
• The successful candidate must be self-motivated, and driven to succeed
• Government of Canada Secret Clearance is required (or the ability to obtain one)
• Ability to speak and write in both official languages is not necessary but considered asset