Communication/Documentation Team Leader

Job description

Position Description:

CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. As part of a dynamic team, you will contribute to the success of local businesses! We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 650 professionals and 60,000 customers!
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We are ready for you:
- Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
- Never stop growing: Career Opportunities supported by a professional development plan;
- Build true partnerships with your teammates, managers and clients.
- Enjoy our work environment recognized as one of the best in the country (Great Place to Work certified);
- As CGI members you will have access to our Share Purchase Plan and will join our Profit Participation Plan as of your first day with us;
- We care for our members: Employee Assistance Program, Health and wellness program, Comprehensive Insurance coverage financial assistance for your job-related studies; telemedicine, etc.
- Work-life balance: a flexible weekday schedule.

Your future duties and responsibilities:

You'll help people and be a positive influence. You'll bring a human touch to the relationship between customers and the company. You will guide members in their daily activities.

On a typical day, you will perform the following tasks:
-Coordinate the various professional activities related to the implementation and dissemination of communication and documentation.
-Supervise and evaluate staff under your responsibility
-Organize and participate in the reception, training and development of resources
-Conduct studies and analyses to ensure effective use of our communications and tools.
-Establish and maintain work processes to optimize the sector.
-Disseminate information and facilitate meetings with team members;
-Manage and evaluate the quality of services rendered
-Promote teamwork and resource development
-Represent the sector at various meetings
-Participate in various operational meetings and get involved in various corporate projects
-Establish and maintain work processes to optimize the sector
-Ensure high quality service to our customers and members.

Required qualifications to be successful in this role:

- University degree in communications, management, administration or any other combination of relevant education and experience or equivalent
-A minimum of two years experience in team supervision
-A minimum of five years' experience in communications
-Experience in payroll (an asset)
-Experience in customer service (essential)
-Strong aptitude for teamwork
-Ability to cope with stress while maintaining a positive attitude
-Strong organizational and planning skills
-Good management of priorities and time
-Teamwork and communication skills
-Flexibility and adaptability to change
-Demonstrate initiative
-Ability to work with Microsoft Office tools
-Excellent command of French and English, both verbal and written (essential).

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

·  Customer Service & Support
·  Leadership

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.