Deputy Engagement Manager

Job description

Position Description:

We are looking for a Deputy Engagement Manager for a strategic client account in the Washington DC Metro. This person will have a strong management acumen. She or he will be polished, versatile, conversant in business and technology, ambitious, and growth oriented. She or he will have a demonstrated record of building and sustaining a large global delivery team across the full scale of consulting and managed IT services. Our ideal candidate will instill confidence and cultivate key relationships with C-Suite client executives, senior client business leaders, and an established CGI management team.
Success Criteria

• Exhibit excellent team leadership helping to shape and execute our IT strategy and portfolio of projects, navigating the client ecosystem with dexterity and finesse.
• Exhibit a strong understanding and familiarity with overseeing the entire IT ecosystem (systems, networks, applications, end point devices) and related IT operations, security, privacy, and other compliance mandates essential to maintain a secure environment.
• Accountable for relationship-building, an ability to establish credibility and trust, and resolute follow-through on CGI’s commitments. We place a premium on on-time, on-budget delivery.
• Set the tone for virtual and face-to-face interactions, including our participation in corporate social responsibility and community events
• Exemplify CGI’s core values and help us to attract diverse, equitable, and inclusive talent to our growing member base of approximately 3,500 local members
• Work on a client site for 2 to 3 days per week in Alexandria, VA and have regular presence at CGI’s US headquarters offices in Fairfax, Virginia (including hybrid/virtual participation, as appropriate)

Your future duties and responsibilities:

• Act as an enterprise-wide portfolio manager (in place of the Engagement Manager if necessary) who has accountability and oversight of multiple parallel and interdependent projects across the enterprise IT portfolio (platform/application, infrastructure, service delivery optimization, and security related projects)
• Accountable for key client relationship management (acting in place of the Engagement Manager if necessary) including performance against customer satisfaction targets and program performance KPIs/metrics
• Collaborate well in close interaction with CGI program leads/project managers and client business owners/product managers—and likely with some third-party project managers
• Resolve blockers ensure accountability and action by the CGI program leads and project managers.
• Own the execution for key client stakeholder reports (weekly project statuses typically 40-60 projects in each month, monthly performance KPIs/metrics, and quarterly execution for any program increment delivery)
• Own the creation of and be the first line of review for internal management reports and internal financial tracking (e.g., DSWEB, Health Checks) and assist in monitoring invoice invoices, accounts receivable (A/R), work in progress (WIP), Days of Sales Outstanding (DSO); Work collaboratively with Finance, Engagement Manager, and Service Delivery Directors to monitor, track, and mitigate financial risk.
• Assist in regular follow-ups with the clients through steering committee meetings of all client and CGI decision-makers involved in the engagement, and internally with all CGI stakeholders representing all business units collaborating in the service delivery
• Assist in business development opportunities within the Account and works closely with the Account/Engagement Manager to meet performance against growth-and margin-related targets
• Ensure the quality of deliverables and documentation such as but not limited to briefings, operating procedures, memorandums, reports, etc. based on client requests

Required qualifications to be successful in this role:

• Hold mastery of CGI’s Management Foundation and key IT managed services offerings, application management/development, and business consulting capabilities, including conversancy in our Client Partnership Management Framework (CPMF) methodologies, tools, templates, and related solutions
• Strong knowledge of complex portfolio and program management
• Ability to analyze complex situations, identify issues, and communicate status is crucial for success in this role.
• Strong organizational skills are required to monitor and track multiple projects, coordinate resources, and ensure smooth operations.
• Strong attention to detail is important for maintaining quality assurance and ensuring compliance with governance and security standards.
• Poise, polish, and professionalism sufficient to engage and build confidence with C-level executives
• Excellent verbal and written communication skills, including an appreciation for nuance and ambiguity, and a high degree of comfort engaging with clients
• Take ownership of responsibilities and executing commitments reliably, in a timely fashion, and with a high degree of professionalism and quality
• Strong people skills so as to interact effectively at all levels, including with executive business clients and senior business and technology leaders
• Strong appetite for learning and continuous professional development
• PMP or PMP-ACP and Scaled Agilist (SAFe) certifications
• Bachelor's degree
• Azure cloud certifications desired

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $118,700.00 - $180,200.00
At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment.
• Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more
CGI anticipates accepting applications for this position through December 31, 2024

Skills:

·  Business and IT Consulting

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.