Business Process Consultant

Job description

Position Description:

At CGI, you’ll play a pivotal role in shaping how organisations work, helping clients simplify complexity, unlock value, and deliver lasting transformation. This role sits at the heart of high-impact change, where insight-led process design, data-driven decisions, and collaborative delivery combine to achieve measurable outcomes. You’ll work alongside talented colleagues who take ownership of their work, think creatively to solve real-world challenges, and support one another to succeed. By partnering closely with clients and leveraging proven approaches, you’ll help organisations operate smarter, adapt faster, and realise sustainable business benefits.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but you will be expect on client site/CGI Offices 1-2 days a week on average.

Your future duties and responsibilities:

In this role, you will lead and support end-to-end process analysis and design across complex client environments, helping organisations understand how work is done today and how it can be improved tomorrow. You will work closely with senior stakeholders to challenge assumptions, facilitate collaborative workshops, and translate business needs into pragmatic, value-focused solutions that deliver measurable outcomes.
You will take ownership of defined workstreams or small engagements, balancing quality, risk, and delivery while contributing to wider transformation initiatives. Supported by experienced colleagues and proven methods, you’ll have the space to innovate, share knowledge, and help grow capability across the practice.

Key responsibilities include:
Lead & analyse end-to-end process mapping, optimisation, and redesign initiatives
Facilitate & advise through client workshops and senior stakeholder engagements
Design & support change initiatives, including impact and adoption planning
Use data & insight to define KPIs, identify root causes, and track benefits
Manage & deliver workstreams in line with CGI governance and quality standards
Build & maintain trusted relationships across clients and delivery teams
Coach & support junior consultants and review high-quality client outputs
Contribute & shape proposals, estimates, and future client opportunities

Required qualifications to be successful in this role:

You will bring strong experience in process analysis, consulting, or transformation roles, with the confidence to work directly with clients and lead defined pieces of work. You combine structured thinking with a collaborative mindset, using data and insight to influence decisions and deliver practical change.

- Proven experience in process mapping and optimisation (Lean, Six Sigma, BPMN, or similar)
- Strong client-facing consulting skills with senior stakeholder engagement
- Experience supporting business change and transformation initiatives
- Ability to use qualitative and quantitative data to inform recommendations
- Experience managing workstreams, risks, and delivery governance
- Clear, confident communication with both technical and non-technical audiences
- Exposure to tools such as Soroco (desirable)

Skills:

·  Leadership
·  Process Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.