AWS Service Delivery Manager

Job description

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Position Description:

We are seeking an AWS Service Delivery Manager to join our team in Sacramento, CA to be part of a large Infrastructure Services Solution project!

Seeking leaders who are looking to join a dynamic and fast-paced technical environment.

If you are an experienced AWS Service Delivery Manager who operates independently, understands AWS cloud and related infrastructure technologies, and have a keen interest in leading the implementation and support of critical cloud infrastructure for large projects then please consider applying as this may be the role for you.

This position is located in our Sacramento, CA office with work performed at the client site in Sacramento, CA; however, a hybrid working model is acceptable (within the Greater Sacramento area). You will be required to be at the client site 3 to 4 days per week.

How we’re transforming Government

We use technical expertise and secure solutions to help government reinvent the ways of working to improve citizen services and increase efficiency. Our work helps civil entities provide services transparently and with fewer resources.

Your future duties and responsibilities:

How you'll make an impact

The duties and responsibilities include, but are not limited to, the following:

• Plan and implement cloud computing strategies and solutions, including Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS)

• Build and manage the configuration of Production and non-production environments in the cloud ecosystem

• Monitor, scale, and optimize cloud resources, including computing power, database storage, and content delivery Services, to meet growing business needs

• Prepare estimates and budgets for cloud Services

• Prepare and maintain account and service classification level forecasts and budgets for cloud expenditures

• Prepare estimates for change requests and releases, incorporating them into forecasts and budgets

• Implement and maintain cost performance metrics, reports, and associated resource tagging

• Monitor cloud Services, security and networks to maintain high availability and responsiveness

• Provide overall leadership and engineering expertise related to development, implementation, and management of the cloud infrastructure to support 24/7 operations

• Support the root cause analysis of performance issues, connectivity issues, unplanned downtime, and security breaches

• Serve as internal and external escalation point for day-to-day cloud operations issues

• Share off-hours on-call Incident Manager responsibilities and coordinate Major Incident Management activities both on and off-hours

• As needed, supports Project Management (e.g. schedule updates and reviews) and Risks and Issue Management activities for Operations

Required qualifications to be successful in this role:

What you'll bring

• 8 years of Cloud Engineering including Solutions Architecture

Mandatory Qualifications – Candidates must have the following:

• A minimum of three (3) years of experience managing and maintaining cloud-computing on a large complex information technology (IT) system

• A minimum of three (3) years of experience as an AWS Solutions Architect

• A minimum of two (2) years of experience in application integration within an AWS cloud hosted application

• Experience in migrating at least one (1) Web application(s) (e.g., Oracle) from an on-premises environment to the AWS cloud

• Ability to hold and maintain a cloud specific certification that includes secure cloud architecture concepts, such as Certified Cloud Security Professional (CCSP), AWS solutions architect, or AWS security specialization

• Excellent written and verbal communication skills and an ability to listening actively and communicate complex technical information to less technical staff

DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS:

• Ability to understand & analyze an issue or problem to develop & implement a corrective action plan

• Experience working in an outsourced/managed services environment with some client-facing responsibilities (e.g. technical discussions with the client)

• Experience managing teams responsible for system administration, middleware, and database operations

• Experience support fast-paced development environments utilizing Agile, SDLC and/or other systems development methodologies

• Familiarity working with Public Sector clients (Social Services)

“CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $74,600 - $180,200."

At CGI we call our professionals CGI Partners to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
• Back-up child care, Pet insurance, My Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

Skills:

·  Customer QoS/SLA Management
·  Delivery Management
·  IT Security

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.