Senior End to End Customer Experience Designer

Job description

Why join us
Joining our team at Sainsbury's in the Customer Experience department means being part of a dynamic and innovative organisation that puts the customer at the heart of everything we do. As a Senior End to End Customer Experience Designer, you will have the opportunity to shape and create exceptional experiences across our brands, from in-store to online, using user-centred design methods and a data-driven approach. You will collaborate with cross-functional teams and stakeholders, championing the voice of the customer and driving meaningful impact. With our commitment to your professional development, a collaborative culture, and a flexible approach to working, joining us offers the chance to be at the forefront of transformation in the retail sector and unlock your potential in a fast-paced, inclusive, and customer-focused environment.

What you'll do
You will play a crucial role in mapping and measuring pain points, identifying causes and solutions, and envisioning new customer experiences for Sainsbury's Group products, services, and propositions. Operating in an agile, collaborative environment, you will work closely with cross-functional teams and stakeholders to evaluate existing services, conduct user research, and create customer experience maps based on user-centred design methods. You will champion the voice of the customer, facilitate workshops, and create prototypes to validate and iterate on concepts. Your creativity, problem-solving skills, and expertise in inclusive design frameworks will be vital as you collaborate with stakeholders and influence the development of new and existing customer journeys and missions. With your thought leadership and outstanding portfolio showcasing transformed customer experiences, you will advise the business on best-in-class user experiences and work in a fast-paced, multifaceted environment to contribute to better customer and business outcomes.

Who you are

You are a seasoned professional with extensive experience in customer experience, service design, and UX design, preferably within a big brand. Your creativity and problem-solving skills transcend both physical and digital spaces, allowing you to envision and create exceptional experiences that align with Sainsbury's corporate strategy. With your expert knowledge of inclusive design frameworks and technical proficiency in tools like Adobe and Sketch, you collaborate effectively with stakeholders, conducting user research, facilitating workshops, and championing the voice of the customer. Your outstanding portfolio showcases your ability to transform customer experiences and deliver superior business outcomes. Through thought leadership, proactive collaboration, and exceptional communication skills, you advise the business on best-in-class user experiences and drive innovation in a fast-paced, multifaceted environment.

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private heathcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibiity criteria may apply).