Windows Operations Support & Administration

Job description

Project Name and description                     

This position is for the ORGS Operations Support running on windows servers along with new opportunities coming in under the same service vertical.

Job Summary

Core Job Objectives:

 

·  Providing OpenPages Application Support & Administration for Operational Risk Management Application
·  Providing Cognos Support & Administration for Operational Risk Management Application
·  Act as a single point of contact for all Windows based Risk Management Applications requests (Level 2* requests)
·  Liaise closely with level 3 support and service management in Munich
·  Monitor and manage smooth execution of Operational Risk Management Application

       (Provide Level 2 Support to users/customers)

·  Resolving all service requests, incidents and problems (Level 2) related to OpenPages and Cognos in time with expected quality
·  Manages configuration, installation and administration of Operational Risk Management Application
·  Documenting all issues in the ticketing tool, knowledge transfer sessions and issue resolution approaches

 

* Level 2 resolves service disruptions as soon as possible without asking for support from software or hardware vendor. If level 2 is unable to resolve certain incidents, level 2 can hand them over to level 3.

 

 

 

Major Responsibilities

 

·  Troubleshooting and provide resolutions to issues and problems raised for OpenPages and Cognos Support
·  Troubleshooting and provide resolutions to issues raised for performance of applications          
·  Responsible for supporting the following activities in OpenPages Operations on windows servers:
·  Support maintenance and improvement of OpenPages application architecture
·  Provide User management and Group Management
·  Security (Security Endpoints, Roles, Security Rules)
·  Generic Object model
·  Field Groups
·  Field configuration (object level, profile level)
·  Profile configuration (fields, views, filters, …)
·  Registry, application settings, application strings
·  OPX Interface
·  Trigger.xml configuration
·  Tools: Objectmanager, Entity Rename, Fastmap
·  Log file analysis

 

·  Responsible for supporting the following activities in Cognos Operations:
·  Cognos Configuration
·  OpenPages Report Framework
·  OpenPages Report Schema
·  Event studio
·  Report scheduling / notifications
·  Log file analysis

 

·  Perform backup / restore tests, perform smoke tests
·  Schedule maintenance windows, cleanup and perform housekeeping Servers (logfiles, moving paging files, …)

·  Monitor the server logging and server performance
·  Responsible for all GIAM related requests/issues on follow up with respective teams.

 

Educational & Professional Qualifications

 

 

B Tech/BE/B Sc Comp Science/ M Sc Computer Science

 

 

 

 

Experience

 

 

·  At least 2-4 yrs. In Windows Operations Support & Administration.
·  Experience in OpenPages, Cognos Support & Administration for OpenPages would be an added advantage
·  Experienced in working with global delivery model for international clients
·  Basic knowledge on Actie Directory system
·  Skilled in Windows and MS SQL Server administration
·  Skilled in DB2 and SQL

 

 

 

Technical Skills (Mandatory)

 

Mandatory working knowledge in the following

·  Infrastructure, network & firewalls, database, webserver, xml, monitoring, security (SSL)
·  Windows Administration
·  Advanced OpenPages or Cognos Knowhow
·  Basic Windows Server, MS SQL Server
·  Office Excel
·  Basic Oracle Client and DB2 knowledge
·  PowerShell script knowledge would added an advantage

 

 

 

 

Functional/Domain Knowledge (If required)

 

 

Nil.

 

 

 

 

 

Other skills (Preferable technical skills /Soft skills)

 

 

·  Analytical and problem solving Skill
·  Excellent oral and written communication skills.
·  Good interpersonal skills
·  Good team player
·  Advanced OpenPages and Cognos Knowhow

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.