Working Student - IT Support 2nd Level (m/f/d)

Job description

Our department A-IF-EU102C is responsible for the central 2nd Level Support for several German OEs of Allianz, serving approximately 80,000 users. In addition to 2nd Level Support, we manage all support levels and have integrated 3rd Level Support for some Allianz-specific products. We assist our customers in using our IT systems and software, and continuously develop solution documentation, process descriptions, and end-user guides.

 

What you do

•    Support our end users with technical and administrative questions regarding our IT and insurance software.
•    Analyze and resolve network issues in collaboration with experienced colleagues.
•    Assist in creating solutions and guides for employees and end users.
•    Advise our customers on hardware and software matters.
•    Support in commissioning our providers for hardware defects and repair orders.
•    Participate in projects related to changes in the scope of duties and the introduction of new products or applications.
•    Assist in creating and maintaining documentation and process descriptions.
•    Conduct research on IT support topics and provide insights.

What you bring

•    Currently enrolled in a relevant field of study such as Computer Science, Business Informatics, or a comparable IT-related program.
•    Confident and reliable demeanor, strong communication and teamwork skills, and service orientation.
•    Initiative, flexibility, and perseverance in overcoming challenges.
•    Independent, structured, and analytical approach to solving and improving tasks.
•    Proficiency in standard office applications and Windows 10/11.
•    Fluent in German, very good English skills (comparable to B2).
•    Interest in IT support and technical solutions

Desirable: 

•    Knowledge of the Allianz IT environment or experience in IT and/or support.
•    Familiarity with tools such as Prisma-Remote, GoToAssist, Intune, EntraID, ZOVI, GIAM, and ServiceNow.
•    Good knowledge transfer and presentation skills.

What we offer

·  A modern and open space office located in Munich 
·  Flexible working hours 
·  A student discount in our outstanding canteen 
·  Free LinkedIn Learning Account and many other opportunities to develop new skills 
·  A big student community with many options for networking 
·  A highly talented, dynamic and international team 
·  Job opportunities in a global company

71406 | IT & Tech Engineering | Student | NA | Allianz Technology | Part-Time | Temporary

 

Need to know

 

·  A requirement for internship and working student positions is enrollment in a university – or (for an internship) a gap year.
·  We can only consider your application if you provide the following documents:
·  Certificate of enrollment (exception: gap year)
·  Valid work and residence permit (for non-CH citizens). Please check before applying if you can work with your current visa.

 

 

 

About Allianz Technology

 

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

 

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

 

Find us at: www.linkedin.com/company/allianz-technology .

 

 

 

D&I statement

 

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all.

 

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

 

Join us. Let´s care for tomorrow.

 

You. IT.

 

 

To Recruitment Agencies:

 

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

 

 

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 71406 | IT & Tech Engineering | Student | NA | Allianz Technology | Part-Time | Temporary