Technical Representative

Job description

We are  ONE  of the  4 Global Centers of Competence  that Allianz Partners has around the word and we deliver back office and front office assistance and claims management services for customers or Allianz entities based in: Germany, Austria, Switzerland, Ireland, Italy, Romania or for Global Contracts;

We  CARE  about us as a team the same  We CARE  about our customers;
We  DARE  to have fun the same we  DARE  to look for solutions or improvement;
We  CARE  about nature, children, about the world the same we  CARE  about our own development.

 

Key Responsibilities:

·  Ensure and manage the relationship with the users/customers of the company's vehicles,
·  Mainly by telephone but also through written communication means, in order to solve the problem in a timely manner.
·  Professional and efficient manner to deal with their enquiries concerning the vehicles they use (Predominantly in relation to carrying out servicing, maintenance and repairs).
·  Receive, analyze and deal with requests received from customers;
·  Follow up on all cases handled to minimize costs and downtime.
·  Professionally handle user/customer requests in a manner that ensures a balance between minimizing costs and customer satisfaction in terms of vehicle use and certainty of receiving all contractual services.
·  Communication with users/customers, how to deal with their requests, and response times.
·  To collaborate on a permanent basis both with colleagues in the Dept. Operations, as well as with those in Dep. Commercial/
·  Sales in order to efficiently manage all cases.
·  Contribute to the continuous improvement of the company's image in the eyes of customers and partners by

 

Requirements :

·  English languages knowledge B2/ C1 level, both written and verbal –mandatory;
·  Outstanding analytical skills;
·  High personal responsibility, enthusiasm and dynamism
·  Problem-solving Champion & solution driven;
·  MS Office full-time friend;
·  Enthusiastic, egger to learn ,with the ability to connect well with the people
·  Agile in complex situations;
·  Proactive attitude and team spirit.

 

The benefits we offer, besides our great way of living at work, are:

Foundation:

·  Monthly Budget on Benefit Platform
·  Subscription to private medical services provider
·  Gift tickets for Easter and Christmas on Benefit Platform

Health and Well-being:

·  Additional vacation days based on seniority in AZP
·  Corporate seminars

You grow:

·  Local and International Career opportunities
·  4 different Volunteering Teams you can be part of
·  Wide training curricula
·  All you can read with LinkedIn Learning & Bookster

 

Attractive compensation package:

·  Fixed salary compensation + performance bonus
61600 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent
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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.