Team Manager Internal Assessing

Job description

TEAM MANAGER INTERNAL ASSESSING – CUSTOMER & OPERATIONS – NSW, VIC, QLD and SA

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Drive a continuous improvement mind-set across the internal assessing team through understanding the needs, capabilities and development requirements for each individual member of the team.
• Drive the performance of the internal assessing team to ensure the achievement of financial year budgets on Volume, Quality, Cost, Customer and Timeliness metrics.
• Influence and work across different departments to identify opportunities for claims to be internally assessed based on the capabilities within the team and via recruitment.
• Own and drive risk incidents and mitigation, with a strong focus towards adherence to the Code of Practice, including complaint management.
• Understand key drivers of performance within a portfolio of property claims towards areas of the business achieving AAL Strategic Priorities.
• Ensure the maintenance of operational governance, processes and procedures for internally assessed claims.

About you

• Significant experience of working in a customer service role with people leadership experience in managing remote teams.
• Significant experience in a claims assessment / management role for a complex, matrixed general insurance organisation desired
• ANZIIF Certificate 4 or Loss Adjustor accreditation desired but not required.
• Demonstrated experience in leading people to meeting strategic objectives.
• Able to work collaboratively in a team environment.
• Proven ability to successfully influence outcomes outside sphere of control.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Proven analytical and critical thinking capability to interpret a range of data, identify patters, trends and links that inform judgements and solutions.
• Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
• Demonstrated evident of technical proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.