Sr. Specialist - AAGI P&C Telesales Sales Management

Job description

1) Telesales Call Center Management

- Continually review and update sales scripts for assigned telesales team to ensure the quality and completeness of product and services information, and

customers’ interests and benefits

- Lead and manage assigned telesales team in performing the direct calls with the new and existing customers by using the standard sales scripts, providing the

necessary information regarding to products and services, to promote and sell company’s products and services - Review the daily sales summary reports and

other reports regarding to Telesales performance

- Provide advice, coaching and supports to Telesales in order to prevent and eliminate the complaints from QC, customers and OIC

- Track and monitor the actual sales performance against sales targets, define the areas of improvement, and provide the recommendations

- Partner with the relevant parties and drive for the improvement of sales performance

- Co-ordinate with other units to ensure smooth daily operations

- Closely track and monitor performance of each sales programs. Recommend strategy as necessary to increase productivity to achieve sales target without

sacrificing service standard

2) Training, Coaching and Motivating for Telesales Representatives

- Manage and supervise Telesales Representatives (TSRs, TSRs Supervisor) in doing direct calls with customers and performing Telesales process

- Provide the information regarding to company's’ products and services in order to support Telesales

- Review and conduct Telesales training sessions, and provide technical support to Telesales Representatives (TSRs)

- Provide advice and coaching to Telesales Representatives in order to meet or exceed performance targets

- Review performance records and historical reports for performance evaluations of Telesales Representatives

- Provide the performance feedback to Telesales Representatives, and provide guidance on how they can increase sales performance

3) Rewards and Recognition Program

- Plan and set up incentive program for Telesales Representatives in order to build up sales performance targets

- Monitor and control incentive budget to align with sales performance

- Report and coordinate with accounting & finance for accounting process

 

Must Have Qualifications

• Bachelor’s degree in business administration, Economics, or other related field

• 3-5 years of experience in Call Centre Sales Management, Quality Control and Assessment, Quality Improvement, Telesales, or Sales/ Distribution, or other related fields in insurance or banking business

Allianz Ayudhya