Specialist-Finance Operations

Job description

Overall Objectives of Job: (If multiple sections, accord weightage to each section)

·  Establishes, shapes and maintains effective day-to-day relationships with Allianz Technology customers to ensure a high level of satisfaction.
·  Act as the primary interface to the clients and handle IT, also on a cross-customer or cross-functional perspective.
·  Manage the relationship with customers as the central point of contact, including pre- and post-sales support, and be responsible for the demand management of Allianz Technology products, services, or project packages.
·  Drive the translation of customer requirements into actions for product delivery, align the financial account plan, and ensure the revision and tracking of the account plan.
·  Support the invoicing, cash and contractual topics, own the customer IT spend and drive the monitoring of quantitative and qualitative delivery targets regarding progress, time and quality.
·  Understand customer IT requirements and manage the order agreement process efficiently.
·  Contribute to revenue planning and provide commercial support for special projects.
·  Enhance customer satisfaction and optimize financial processes through diligent management and proactive communication.
·  Drive continuous improvement in account management processes and financial reporting.
·  Collaborate with cross-functional teams to develop innovative solutions for customer needs.
·  Maintain compliance with internal policies and external regulations in all financial and account management activities.
·  Develop and maintain strong relationships with customers to understand their evolving needs and ensure long-term partnership.
·  Implement and leverage automation tools to streamline account management and financial reporting processes, increasing efficiency and reducing manual effort.
·  Understand and map customer IT requirements for the creation of quotations, ensuring a smooth follow-up process until service delivery.
·  Ensure adherence to the Order Agreement process, working closely with the Service Manager to maintain compliance and quality.
·  Manage the Order Agreement signature process by engaging with various stakeholders to obtain timely approvals.
·  Prepare and deliver accurate contract status reports using systems like SAP, ServiceNow, and Excel on a weekly/monthly basis for stakeholders and customers.
·  Engage in customer relationship, understanding of strategy and challenges and providing customer insights

 

Finance & Billing

·  Understand the current process for Order2Invoice approvals and Identify any bottlenecks or inefficiencies in the monthly processing.
·  Discuss strategies for improving accuracy and timeliness in approvals.
·  Identify common causes for missing revenues and explore methods to detect and report missing revenues more efficiently and develop an action plans to prevent future occurrences.
·  Evaluate the current procedures for handling charging errors and disputes, and assess the effectiveness of the dispute resolution mechanisms.
·  Evaluate the accuracy and timeliness of current accrual processes, discuss challenges faced in accrual accounting, and suggest improvements to ensure proper financial reporting.
·  Analyze the current status of overdue receivables and payment collections, identify strategies to improve collection rates and reduce overdue amounts, and discuss the impact of overdue receivables on financial health and cash flow.
·  Clarify the objectives and expected outcomes of governance meetings, ensure alignment with business goals, and discuss ways to enhance participation and effectiveness.
·  Review the current state of contracting processes with MSA OEs, assess the clarity and comprehensiveness of the Operational Manual with Gearshift OEs, and identify areas for improvement in contracting and operational documentation.

 

Qualification & Experience

Qualification and Experience:

·  Graduate/Post Graduate in Finance & Accounting or a related field.
·  Relevant work experience in key account management, sales or other client-facing disciplines, experience in an international working environment would be desirable
·  2-3 years of experience in the financial domain, with exposure to Order to Cash (O2C) processes.
·  Knowledge of the existing process landscape, standards and organization as well as solid understanding of products and services
·  Experience working with cross-functional teams and managing stakeholder relationships.
·  Proficiency in using SAP, ServiceNow, Excel, PowerPoint and other financial or reporting tools.
·  Familiarity with data analysis tools and techniques.

Understanding of IT service management and order agreement processes.

 

 

 

69796 | Operations | Professional | Allianz Technology | Full-Time | Permanent
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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
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