Strategy & Market Planning

Job description

What you do

 

制定客户价值管理策略，构建客户管理框架；

组织、协调并积极参与与提升客户体验相关的项目和举措；

制定并完善用于客户沟通的文件指南和材料，并对销售团队和日常运营中与客户的沟通的工作部分进行监督；

把消费者调研和分析报告转化到提升消费者体验的具体工作措施；

进行客户数据库管理，建立并监督对消费者信息交叉使用的规则；

其他主管分配的工作。

What you bring

 

熟悉保险机构经营及客户价值管理（客户服务、客户数据分析、NPS管理）等相关流程及运作；

熟悉保险机构战略，具备业务经营流程及相关运作经验；

具有咨询、客户管理和战略企划工作经验优先，具备跨部门沟通及协调能力；

英文书面及口语表达流利。

What we offer

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.