Account Services Rep/Senior | Hybrid - Allianz - Minneapolis

Job description

Hiring Manager: Julie Kleve

Recruiter: Sam Snelson (Samuel.Snelson@allianzlife.com) | Please email me after you have applied with an attachment of your resume.

Pay Band: 3 or 4

Employee Referral Information: Employee Referrals should be sent via email to the assigned recruiter for the role. Please include the job title, job reference code, and the referral's resume. Referrals must be position-speciﬁc or no referral award will be given.

Internal Background Check Information: Allianz Life requires a criminal background check, credit check, and/or social media check as needed for all positions requiring securities registrations, oﬃcer level and above positions, and positions included in the Allianz Group Fit and Proper Policy.

What you do:

Claims Management: Operate under limited supervision to guarantee claims accuracy and deliver outstanding customer service. Analyze and adjudicate life insurance claims, including living benefits and death claims. Collaborate with internal partners such as Underwriting, Actuarial, and Legal departments, as well as external investigative resources, to manage complex claims, including contestable claim investigations. Investigate, evaluate, and determine appropriate actions for submitted claims, applying extensive knowledge of Allianz's business, products, customers, and operations while adhering to established guidelines, policies, procedures, and regulations. Consistently meet or exceed quality and service standards.
Workload Management: Efficiently handle reinsurance, correspondence, reports, and projects to ensure smooth operations.
Documentation and Reporting: Maintain comprehensive and precise records of claims activities, including relevant documentation, correspondence, and investigation findings.
Service and Process Improvement: Proactively identify opportunities for service and process enhancements, analyze trends, and propose changes to ensure accuracy and efficiency. Utilize extensive process knowledge to anticipate customer needs, identify potential issues, and develop recommendations for resolution.
Special Assignments: Engage in special projects as needed to support business objectives.

What you bring:

2-3 years experience required: Allianz Operations, Insurance or Financial Industry, in various customer service focused areas
High school diploma required

Base Salary Range: $57,000 - $114,000

Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program.

Offers “Allianz”

Job description