Service Quality

Job description

68158 | Marketing & Design | Professional | Non-Executive | Allianz Indonesia | Full-Time | Permanent

 

Job Description:

·  Conduct analysis and follow up of VoC and NPS result survey in many services and journey of the customers (claim, onboarding polis, complaint handling, renewal, cancelation process and customer information).
·  Create flyers and other communication collateral related health product.
·  Provide communication letter to customer regarding transaction statement and deadlines
·  Maintain daily, weekly, monthly activity reports 

 

Job Requirements:

·  Diploma or Bachelor's degree. 
·  Have more than 3 years experience in customer experience insurance industry
·  Strong skills and ability in content management and design will be an advantage
·  Have strong ability to drive projects, leading others and communicate proactively
·  Excellent organizational, oral, and written communications skills

 

 

The Allianz Group is one of the world’s leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.
Together we can build an environment where everyone empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow!