Project Manager in Service Portfolio Management

Job description

About the Job 

The Service Portfolio Management area (SPM) within the COO function of AZ Technology supports the strategic development of AZ Technology by driving standardization, simplification, and harmonization of services end-to-end, to optimize quality and performance via ensuring operational, commercial and tool readiness of services.

Our team is facilitating the worldwide Service Portfolio Management Network to orchestrate activities around the Global Service Portfolio of Allianz Technology. Sharing insights on the Service Portfolio with stakeholders and providing and end-to-end perspective and recommendations on Service Management is an integral part of our activities.  We are a diverse team with diverse backgrounds, valuing and supporting each other, challenging ourselves and taking up our different perspectives to find solutions.

What you do

• Shape the ongoing transformation of our service portfolio, considering strategic directions, customer journeys, group guardrails, and compliance requirements.
• Support the transformation and simplification of the AZ Technology global service portfolio towards a functional, customer-centric, and integrated service structure.
• Drive dedicated cross-functional projects to improve service-related processes and to enhance service delivery towards Allianz entities.
• Provide key insights on the AZ Technology service portfolio based on selected stakeholder group requirements.
• Support the global SPM Network by streamlining communication and consulting on Service Portfolio Management queries.
• Assist in management reporting and solution design requests related to Service Portfolio, Service Catalog, and Service Management.
• Collaborate with Operations, Finance, Pricing, IT Architects, and Legal teams to define and maintain processes for bringing new services to market; liaise with Service Management and Account Management teams to estimate level-of-effort and resource types required for service delivery.
• Liaise with Service Management and Account Management teams to define commercial and operational service offering structure.

What you bring

• International project experience and/or consulting experience
• Applying strategic, analytical and sustainable thinking and problem-solving capabilities
• Process and project management, governance, and service management training and/ or certification desirable
• Ability to carry out tasks independently in non-standardized (ever-changing) work situations
• Effective communication and relationship building skills
• Knowledge of existing process landscape, standards, tools (e.g. ServiceNow) and organization desirable
• Fluent English
• Higher education degree or equivalent work experience as (IT) Project/ Program Manager and/ or Service (Delivery) Manager

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.