Senior Manager Business Operations - Controls | Hybrid - Allianz - Minneapolis

Job description

Hiring Manager: Theresa Ruddy

Recruiter: Rachel Steele (Rachel.Steele@allianzlife.com) | Please email me directly if you have applied for this position with a current copy of your resume

Pay band: 5 or 6 depending on experience

Employee Referral Information:

Employee Referrals should be sent via E-mail to the recruiter who is responsible for filling the position. Make sure to include the job title, job code and the referral's resume. Referrals must be position-specific or no referral award will be given.

Internal Background Check Information:

Allianz Life requires a criminal background check and credit check on employees applying for a position requiring securities registrations, officer level and above positions, and positions included in the Allianz Group Fit and Proper Policy.

Under general direction, you will lead a team within an assigned business function of the Policy, Disbursements and Claims business unit. You will execute key business priorities, achieve business performance targets, and deliver a superior experience to both policyholders and producers. You will report to the Director Business Operations.

What you do:

Execute department plans to ensure successful coordination of team activities (on and offshore). Achieve performance targets while building controls and managing risks.
Promote a customer-centric environment within the team and build successful customer relationships. Demonstrate responsiveness by gathering input and feedback from customers. Implement process improvements to deliver and maintain a high-quality end-to-end customer service experience and achieve overall customer satisfaction targets.
Maintain a solid controls framework through oversight, monitoring, assessing risk and validating results. Support business system owners through an understanding of process, system, and control capabilities. Identify, report, and escalate risks and implement mitigation strategies. Partner with the Business Controls Office.
Coordinate and ensure timely responses to internal and external audits, market conduct exams
Coordinate change projects within assigned group to support the evolving service strategy. Ensure change readiness of the team to achieve business goals into the future.
Coach team members to support the service delivery strategy. Partner with employees to create development plans and conduct regular career coaching conversations. Solicit employee feedback and build employee engagement action plans. Use workforce planning models to assess staff needs and deliver results.
Establish successful working relationship with peers, Operations leaders, partners, and vendors to deliver a high-quality end-to-end customer experience aligned with the service strategy and company-wide priorities.
Utilization of artificial intelligence tools and resources (e.g. generative AI).

What you bring:

2 or more years experience required: financial, insurance or operations; proven successful strategic leadership, business acumen, relationship and customer service skills
Two year degree required or equivalent work experience
You must be legally authorized to work in the U.S. without requiring immigration sponsorship now or in the future. This includes holders of H-1B, H4, L-1, L-2, TN, OPT, CPT, and other nonimmigrant visas.

Offers “Allianz”

Job description