Senior Claims Service Consultant

Job description

Senior Claims Service Consultant | Customer & Operations | Sydney & Brisbane

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Follow the AAL Claims Management Process.
• Manage a portfolio of claims from validation to finalisation within PCA authority levels and ensure that the client is kept informed as per communication requirements.
• Ensure and maintain knowledge of current legislation and how this impacts claims management, applying sound decision-making to all claims and consistently making liability decisions of increasing complexity at claims lodgement and throughout the life of the claim.
• Review claims and authorise payments for other team members within allocated authority, ensuring adherence to AAL standards to minimise leakage and increased cost of claims.
• Manage claimant as well as internal and external stakeholder expectations and relationships.
• Build and maintain positive working relationships within the team and greater business unit.
• Support capability development by coaching less experienced members of the team.

About You

• Experience in handling highly complex motor dealership, large loss and commercial ISR, claims management processes and procedures
• Experience in working with brokers, and senior stakeholders.
• Meet specific technical capability and competence standards that are required for professional progression within AAL, including the submission of a portfolio of supporting evidence (For AAL employees only).
• Demonstrated experience in coaching and building capability of a claims team.
• Able to work collaboratively in a team environment with demonstrated experience of coaching and building capability.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision-making.