Senior Claims Processing Officer F/M

Job description

What you do

• Review, assess and process claims in line with our standard operating procedures, with a focus on more complex or high‑cost cases
• Make decisions on difficult or high‑value claims, ensuring they are fair, compliant, and clearly documented
• Ensure timely and accurate processing of approved claims for payment, coordinating with other departments and third‑party administrators where needed
• Handle escalated customer queries or complaints, explaining decisions clearly and managing expectations in a calm, professional way
• Support the Team Leader with day‑to‑day team activities, help achieve KPIs, and act as a backup Team Leader when required, including mentoring and coaching junior colleagues
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use
• Take on reasonable additional tasks and ad‑hoc duties to support smooth operations within the team
  
  
  

What you bring

• 2–3 years’ experience in a customer‑focused environment, ideally in clinical, paramedical, TPA or insurance roles, so you can quickly understand case details and navigate claims processes
• Bachelor’s degree in a Medical field, Paramedical, Finance, Business Administration, Insurance or a related discipline (or equivalent experience) to give you a solid foundation for evaluating claims
• Confident user of MS Office and able to work accurately with digital tools and data, as this role depends on clear documentation and efficient processing
• Strong customer focus with clear communication and interpersonal skills, so you can handle escalations, explain decisions and build trust with customers and colleagues
• Proven ability to work under pressure and meet tight deadlines and service standards in a structured, reliable way
• A collaborative, ethical team player who can support others, share knowledge and step up when the Team Leader is absent
• Legally permitted to work in the country of operations and able to meet the physical requirements of the role

How we hire

We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.

98721 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.