Senior Care Advisor

Job description

JOB DETAILS / ROLE PURPOSE

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high-quality service and committing to continuous improvement.

 

KEY RESPONSIBILITIES

 

•    Responding to queries regarding cover, claims, hospitalization, complaints
•    Commit to the department`s service standards, including a 24-hour turnaround for all written communication including email responses and a target call abandon rate of 5%.
•    Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
•    Develop extensive and sound product knowledge to provide timely and accurate information to our clients.
•    Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations, and other cases as required.
•    Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
•    Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

KEY REQUIREMENTS

•    Experience in a customer focused role, in an administrative capacity.
•    Previous experience in call center environment would be beneficial.
•    Experience working in pressurized environment with tight deadlines.
•    Strong knowledge of Microsoft Office (Excel, Word)
•    Applicants must be flexible to work within our rotating shift patterns.
•    Fluency in English, Cantonese and Mandarin, other language would be an advantage. 

*Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends
 

 

69729 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.