Senior Analyst-Infrastructure Operations_D-1888

Job description

As an M365 Mail Engineer, you are responsible for the operation, development, and support of our company-wide email infrastructure based on Microsoft 365. Your focus is on secure, reliable, and efficient email communication—from encryption to routing. You work closely with internal IT teams, business units, as well as external service providers and vendors to ensure stable and secure email communication.

Responsibilities

Operations & Administration

• Management, maintenance, and development of the M365 email environment (Exchange Online, hybrid scenarios, Exchange Online Protection)
• Administration of email domains, mailboxes, aliases, distribution groups, and email policies
• Implementation and continuous development of security, compliance, and governance requirements in the email domain
• Planning, coordination, participation, and monitoring of release and change management processes in the collaboration area with a focus on Microsoft 365 mail infrastructure (Exchange Online, Outlook)

Email Encryption & Security

• Implementation, configuration, operation, and support of email encryption technologies (e.g., HIN, SEPPmail, S/MIME)
• Management of certificates and encryption keys, ensuring high email security
• Close collaboration with external partners and vendors for security updates, developments, and incident escalations

Routing, Gateway & Infrastructure

• Planning, configuration, operation, and optimization of email flows, routing processes, and gateways
• Operation and maintenance of email security gateways and appliances to ensure high availability and performance of email communication
• Analysis, troubleshooting, and optimization of delivery and routing issues
• Participation in troubleshooting and analysis of email-related network issues (e.g., SMTP, DNS, firewall)
• Close coordination with network and security teams to optimize overall infrastructure and integrate new email solutions

Support, Monitoring & Incident Management

• Handling incidents, service requests, and support cases in 2nd and 3rd level support
• Monitoring and proactive surveillance of the entire email infrastructure, including early detection and resolution of disruptions
• Escalation and collaboration with vendors and service providers (e.g., SEPPmail, HIN) for complex issues
• Creation and maintenance of technical documentation, operation manuals, and knowledge databases

Data Access & Permissions

• Restricted data access on SEPPmail: Only the sender, recipient, and subject of emails are visible—contents are not accessible.
• In the context of a support case (incident analysis), remote access to the user's personal computer can be granted with explicit consent from the affected user (e.g., for troubleshooting in Outlook).
• Administrative activities are conducted according to the least privilege principle and exclusively through authorized service accounts and within a defined authorization process.
• No access to productive or confidential content of Allianz Suisse without a formal process and corresponding approval (e.g., by HR, Legal, or Security).
• Additionally, a confidentiality agreement can be signed if necessary to further ensure the protection of sensitive information.

Profile:

• Completed education or degree in IT or a comparable qualification
• Several years of experience in the operation of Microsoft 365 / Exchange Online
• In-depth knowledge in the area of email security, encryption, and gateway technologies
• Experience in email routing, DNS, SPF, DKIM, DMARC, and handling hybrid environments
• Basic knowledge of network technologies (TCP/IP, firewall, DNS, SMTP protocol)
• Analytical and structured work approach with a strong service orientation
• Good communication skills and team spirit

Your benefits:

·        We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad

·        We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)

·        From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered

 ·        Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

 About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 11,000 employees located in 20 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. 

Join us. Let´s care for tomorrow. 

You. IT