Project Learning Coordinator

Job description

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  What we do

 

The Operations Training Project and Learning Coordinator is responsible for coordinating training across Global Operations, and driving all projects within the Global Operations Training unit. The incumbent shall be able to coordinate and schedule training for our Global Operations function, and manage projects within the Global Operations Training Unit.

 

This role has responsibility for the coordination of training and project management across the Operations function for Allianz Partners Health. In this task the role is supported by a team of Training Specialists across multiple regions, and Instructional Designers to help create training content. Responsibility will include project management , coordination of  training, analysis of department training needs, evaluation of training outcomes and knowledge management.

 

The incumbent will report to the Operations Training Lead.

 

What you will do

 

Responsibilities will include, but are not limited to, the following:

 

·  Lead and track all projects within Training function, implementing a structured approach and maintaining a support framework of Operations subject matter experts. Contribute to projects in the wider Operations Transformation and Support function.
·  Work with the Business Intelligence team to build global reporting to measure the impact of training, consolidating training KPI’s from each function, and feeding identified training needs through the Training team to implement action plans.
·  Align our approach to training across all global Health entities, presenting strategy and results to Senior Management on regular basis.
·  Work with Senior Management in the Operations functions to align global training plans to each functions’ needs, ensuring any regulatory requirements and identified training needs are monitored/actioned by the training team.
·  Workforce management within the training unit across our global training hubs, creating training schedules for our global training network, and maintaining training records.
·  Formulate training objectives, and play pro-active role in developing and implementing strategic objectives.
·  Schedule regular overviews of training content, ensuring audit-readiness within the Training function.
·  Contribute to the monthly Quality Smart Circle governance meeting to drive the training strategy for Operations, aligning customer metrics and regulatory requirements, identifying trends, tracking corrective actions and aligning on training requirements.
·  Lead the implementation of new business onboarding for global operations training.
·  Compile and analyze data related to training programs and projects, overseeing our Training Needs Analyses process and developing reports which define training impact.
·  Establish and maintain high-quality standards and ensure they align with industry best practices, Allianz Group standards and  local regulatory requirements and meet internal expectations.
·  Coordinate team topics globally and maintain our internal Training guidelines, with clear focus on AES and team development.
·  Maintain strong links with HR,IT and Recruitment functions, ensuring regular communication feeds into our training plans and analysis.
·  Develop and maintain relationships with internal stakeholders to promote effective communication.
·  Track learning hours for the Operations functions, ensuring target is reached through correct recording of learning on our Learning Management System.
·  Other Ad hoc duties as operationally required.

 

What you need

To be successful in this position you will need to have the following skills/ experience:

 

·  3+ years’ experience as a Project Manager or related role is required.
·  Qualification in Project Management, Learning & Development or related field is required.
·  Experience in project management is essential.
·  Experience in a Training function is an advantage.
·  Strong interpersonal, presentation, reporting, and communication skills.
·  Proficiency in MS Office.
·  Fluency in English required (verbal and written).

 

 

About us

 

Allianz Partners is the world leader in travel insurance, roadside assistance and personal services, every day is a new opportunity to make a difference. We are proud of our 17,000 employees spread across 6 continents in 34 countries and speaking 40 languages. For as many different scenarios as there are people, we’re here to help our customers out of difficult situations, throughout the world, around the corner, or even in their home.

By caring about people, Allianz Partners fosters a culture where its employees are empowered to collaborate, push the boundaries and challenge the industry.

 

67279 | Human Resources | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.