Operations Co-Ordinator - Arabic

Job description

The Role

To anticipate and meet the needs of our clients, including Expatriates, and Medical Providers as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvements.

Main Tasks

 

·  Respond to customer and providers enquiries in an accurate, timely and professional manner
·  Proactively liaise with other internal departments for support to ensure an efficient and professional response
·  Assist members and providers with insurance eligibility checking and treatment guarantees
·  Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients and providers
·  Assist medical team with treatment guarantees and member queries locally in Libya
·  Register incoming claims received
·  Filter claims form and review for accuracy
·  Support the claims batch process for providers
·  Scan and send claims to HQ for processing
·  Run daily report on tasks achieved: claims, fax, calls
·  Assist HQ medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required
·  Continuously provide outstanding customer service to clients and ensuring customer satisfaction and retention
·  Work within rotating shift patterns
·  Responsibility for Health, Safety and Welfare within team (please refer to the Company’s Safety Statement for full list of responsibilities).

Behaviour/Values

·  Customer focused
·  Strong communication (verbal & written)
·  Ability to work effectively within a team environment
·  Honesty and Integrity
·  Ability to work under pressure
·  High attention to detail

Experience Required

·  Previous experience in a customer focused role , in a an administrative capacity
·  Strong Knowledge of Microsoft Office (Excel, Word)
·  Fluency in English and Arabic

66220 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

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