Provider Network Specialist (Roadside and Home Assistance)

Job description

Job Summary:

As a Service Provider Management Specialist , you will play a crucial role in expanding and managing our network of service providers across various sectors, including Roadside Assistance, Home Assistance, and Appliance Protection. This position is perfect for individuals who thrive on getting out of the office, negotiating with partners, and exploring new territories to drive business growth. You will work closely with technicians, vendors, service providers, and suppliers, ensuring top-notch service delivery and maintaining strong relationships with all stakeholders.

 

Key Responsibilities:

·  Service Provider Recruitment & Management : Actively identify, recruit, and onboard new service providers. Ensure they meet the company’s standards and are aligned with our service goals.
·  Partnership Development : Build and maintain strong relationships with service providers, technicians, and suppliers. Negotiate agreements and ensure mutual success.
·  Field Operations & Support : Get hands-on by visiting service locations, resolving issues, and ensuring that service delivery meets the highest standards.
·  Network Expansion : Explore new territories to expand our service provider network and enhance our coverage in key areas.
·  Performance Monitoring : Regularly evaluate the performance of service providers, offering training and support to help them excel.
·  Reporting & Analysis : Prepare detailed reports on service performance, cost efficiency, and provider effectiveness. Use data to drive continuous improvement.

Qualifications:

·  Bachelor’s degree in a relevant field.
·  2-3 years of experience in service provider management, network services, or similar roles.
·  Strong negotiation, organizational, and project management skills.
·  Excellent communication and interpersonal abilities, particularly in dealing with hands-on professionals.
·  Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
·  Ability to evaluate and manage service providers effectively and adapt to changing priorities.
·  Customer-focused mindset with a commitment to delivering high-quality service.
·  Willingness to travel and spend time in the field to meet with partners and explore new opportunities.

 

Key benefits/What we offer:
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

54512 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us. Let's care for tomorrow.