Manager Medical Doctors

Job description

At Medi24 , we strive to provide our patients with the best possible telemedical care. Our Medical Team Managers are responsible for managing a team of highly skilled medical doctors, working closely with colleagues in Telemedical and Customer Care teams, to provide high standards of medical care.

What you do

·  Management of a team of medical doctors, ensuring best practice is applied in everything the team does, both clinical and operational.
·  Develop and deliver on KPI targets to measure and enhance our customers experience with our medical teams
·  Identify opportunities to enhance our client experience and increase profitability
·  Continual monitoring and review of procedures, including system processes, and the introduction of necessary process enhancements.
·  Continuous improvement of medical processes, working closely with our Medical Director
·  Prioritise customer satisfaction and implement improvements to address customer inquiries, concerns, and feedback to enhance the overall customer experience. 
·  Managing the teams communications with client and customers
·  Work closely with our workforce management team to optimise schedules for your team and for our clients
·  Identify training and development requirements, both operational and clinical, and devise and implement strategies to address these needs.
·  Collaborate with other functions to contribute positively to the overall success of Medi24. 
·  Foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores.
·  Be an ambassador for our values while creating a high-performance culture.

 

What you bring

·  Relevant medical background
·  Demonstrated ability to effectively lead people, get results through others and provide coaching/constructive feedback.
·  Possess a highly competent, entrepreneurial and forward thinking attitude. Has a passion for finding new ways to do routine tasks better.
·  Demonstrated ability to build strong relationships at all levels of the organization

 

61003 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

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