Instalment Billing Team Lead - Allianz - Dublin

Job description

About Allianz

We are proud to be one of the world’s most trusted insurance companies, serving over 800,000 customers across Ireland, for over 100 years. Our success is primarily down to the incredible people we employ. With over 700 people in Allianz Ireland, we truly care for our employees and their individual needs and aspirations

We have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model.

We are incredibly proud to be recognised as a Great Place to Work 2025 having won the Super Large Category, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing. If you're ready to take the next step in your career, apply now and become part of the team!

The Opportunity

As an Instalment Billing Team Leader, you will play a pivotal role in driving excellence and efficiency within the billing operation. You will oversee a small team dedicated to managing and processing instalment billing for our customers. This role involves ensuring the accuracy and timeliness of billing processes, resolving discrepancies, and delivering exceptional customer service. This opportunity is based in our Dublin office in Elm Park, Dublin 4 offering a flexible hybrid model.

Key Responsibilities:

Oversee team workload to consistently achieve quality and service standards.
Understand key performance drivers and identify opportunities to continuously improve team performance.
Overseeing team members across various locations.
Develop performance and development plans, support talent and succession planning, and empower the team to identify operational and process improvements.
Collaborate with leadership across business areas to implement efficiencies aligned with the Allianz Customer Model.
Implement vendor contracts and monitor service delivery against KPIs.
Ensure team are up to date on all mandatory training.
Oversee billing quality assurance with operational support.
Utilize robotics and AI to enhance the billing experience.
Supervise the Complaints Management process and coordinate formal responses.

Key Requirements / Skills & Experience

Essential:

Previous Leadership experience
Minimum 3 years' customer service handling experience, ideally within insurance services.
Proven track record of Customer Service delivery against relevant targets.
Good Analytical skills and detail focused.
Excellent communication and inter-personal skills.
Good organisational and administrative ability including effective time management.
Must be able to work effectively within a Team

Desirable

Innovative thinking – creative ideas that improve operational effectiveness and efficiency
Demonstrate ability for developing strong customer relationships and effectively resolving customer complaints
Demonstrable coaching/ development skills
Familiarity with the local regulatory context and requirements.
Should be pro-active, self-reliant, confident, and able to remain calm under pressure.

Our Benefits:

We offer generous pension scheme contributions, health insurance, a working from home allowance, numerous wellbeing and family benefits, and a well-connected, accessible location with onsite staff parking and provided lunches

Allianz plc. is regulated by the Central Bank of Ireland.

Regulatory Notice:

**This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-8) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. See Link: Individual Accountability Framework | Central Bank of Ireland. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations

Great to have you on board. Let's care for tomorrow.

Offers “Allianz”

Job description