Fraud Management Coordinator
Brisbane, AUSTRALIA
Job description
Job details / Role purpose
The Fraud Management Coordinator plays a critical role in safeguarding the business against fraudulent activities across the travel line of business. This role reports into the Investigations Team Lead and is responsible for managing investigations, and fraud identified cases on a daily basis across the Travel Claims and Medical Services portfolio for Australia & New Zealand. This role is the driving force for managing fraud, and for building a culture around fraud awareness.
Key Responsibilities:
Strategy & Process Development
- Drive a Zero Tolerance fraud policy across the business
- Develop and implement fraud prevention and detection strategies aligned with Allianz Partners' global standards
- Identify and implement process improvements to enhance fraud detection and recovery outcomes
- Ensure consistent interpretation and application of Fraud Management Functional Rules
Fraud Management
- Manage fraud cases to reduce claim leakage and fraudulent payouts
- Coordinate investigations and ensure timely closure of fraud files
- Participate in the development of a fraud management framework and culture
- Collaborate with legal teams and law enforcement on high-value or sensitive fraud cases
Operational Execution
- Ensure timely triage and investigation of fraud alerts from various sources
- Maintain and enforce Standard Operating Procedures (SOPs) for fraud referrals and investigations
- Monitor and report on KPIs such as fraud referral rate, proven fraud rate, and investigation turnaround time
- Leverage data analytics to identify fraud patterns and optimize detection rules
Training & Awareness
- Train new hires and claims teams on fraud red flags and trends
- Lead fraud awareness campaigns and maintain a regular training rhythm
- Upskill fraud management teams on emerging fraud trends and tools
Problem Solving Skills
Experience
Initiative and Motivation
Communication Skills
Professional Skills
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76055 | Finance & Accounting | Professional | PG10 | Allianz Partners | Full-Time | Permanent