Finance Operations Officer

Job description

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

Finance Operations Officer(Bancassurance)

This position is part of the finance operations team reporting to the Head of Finance Operations/ Finance Operations Manager. The person will be responsible for settlements, credit control, managing payables and finance operation processing on transaction for insurance business, specifically with more focus on Bancassurance business.

This position will need to communicate with internal/ external stakeholders and will be involved in finance transformation projections such as UAT on system improvements, improving workflow and process within the finance operations department. 

Key Responsibility Areas 

• Manage settlement for premiums, commissions, credit control and daily finance operation processing
• Manage reconciliation of funds received and perform inter system and suspense reconciliation
• Perform receipting allocation and reconciliation and liaise with internal/ external stakeholders to resolve related issues
• Responsible for sending statement of account and commission advice 
• Perform processing works with data security control execution
• Manage and resolve all disputes and issues with internal/ external stakeholders in collection of premiums
• Perform processing of commissions, premium refunds and other payables 
• Update and maintain central depository files and administrative system for processing of payables 
• Propose and establish improvements in processes and controls in Finance Operations, with focus on Bancassurance business  
• Establish SOP for Finance Operations for scope of Bancassurance business where need be
• Liaise with Business Development Teams in the management of Bancassurance partner
• Liaise with IT Technical Team and/ or Policy Management Team to resolve discrepancies in bookings, GST and account set up in administrative system that affects premium collection
• Handle ad-hoc project/ job or business portfolio as assigned by Head of Finance Operations from time to time.

Capabilities and Qualifications: 

• Tertiary Education in Accountancy and Finance or other related studies such as Business Administration 
• Minimum at least 3 years of experience in credit control function and preferably with working experience in an insurance company
• Must have experiences on reconciliation works
• Good to have some experiences on payment processing
• Ability to understand, elaborate and convey information clearly and effectively in respect to the audience / level of management (both verbal and in writing)
• Ability to identify patterns and root causes in complex (e.g. ambiguous, from various sources) data and processes to rapidly distill key issues and provide insight and resolution in various situations
• Ability to handle complex processes (closing, reporting, finance operations) including understanding of data flows
• Ability to navigate well when presented with an ambiguous and complex situation/ process
• Preferably with knowledge and understanding in Finance Operations works and processes.