Finance Operations Officer

Job description

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

Finance Operations Officer

This position is part of the finance operations team reporting to the Head of Finance Operations / Finance Operations Manager. The person will be responsible for settlements, credit control and finance operation processing on transaction with intermediaries, supporting Allianz entities.

This position will need to communicate with intermediaries and will be involved in finance transformation projections such as UAT on system improvements, improving workflow and process within the finance operations department.

Key Responsibility Areas:

• Manage settlement for premiums, commissions, credit control and daily finance operation processing on intermediaries.
• Manage reconciliation of funds received and perform inter system and suspense reconciliation.
• Perform receipting allocation and reconciliation and liaise with internal/ external stakeholders to resolve related issues.
• Responsible for sending statement of account and commission advice for intermediaries.
• Perform credit card charging for aged premiums and liaise with intermediaries and Policy Management Team for related matters.
• Perform processing works with data security control execution.
• Manage and resolve all disputes and issues with intermediaries in collection of premiums.
• Propose and establish improvements in processes and controls in AR scope of work.
• Establish SOP for AR scope of work assigned where need be.
• Liaise with Business Development Teams in the management of intermediaries.
• Liaise with IT Technical Team and/ or Policy Management Team to resolve discrepancies in bookings, GST and intermediaries account set up that affects premium collection.
• Ad-Hoc project/ job as assigned by Head of Finance Operations from time to time.

Capabilities and Qualifications:

• Tertiary Education in Accountancy and Finance or other related studies such as Business Administration. 
• Minimum at least 3 years of experience in credit control function and preferably with working experience in an insurance company.
• Bilingual in English and preferably Mandarin to communicate with intermediaries.
• Ability to understand, elaborate and convey information clearly and effectively in respect to the audience / level of management (both verbal and in writing).
• Ability to identify patterns and root causes in complex (e.g. ambiguous, from various sources) data and processes to rapidly distill key issues and provide insight and resolution in various situations.
• Ability to handle complex processes (closing, reporting, finance operations) including understanding of data flows.
• Ability to navigate well when presented with an ambiguous and complex situation/ process.
• Preferably with knowledge and understanding in Finance Operations works and processes.