Dispute Resolution Specialist

Job description

Dispute Resolution Specialist - Consumer- Multilocation

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

24-month contract opportunity

About the role

• Resolving customer concerns in a timely, accurate and compliant manner.
• Handling various types of complaints, this includes investigating and remediating compliance and privacy breaches, while adhering to the General Insurance Code of Practice guidelines and Regulatory Guide 271.
• Preparing notices for the Australian Financial Complaints Authority (AFCA) to ensure we adhere to our regulatory expectations, codes, and guidelines. Additionally, maintaining and monitoring our Complaint Management Systems.
• Through our High Care process, supporting customers who experience vulnerabilities in a manner that provides them with the utmost care, respect, and support.
• Collaborating with stakeholders to identify areas of improvement to enhance processes and services.

About you

• Extensive experience working in a customer complaint environment.
• Resilience and passion to thrive in a fast moving, challenging and customer driven environment.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• High level of attention to detail
• Excellent written and verbal communication skills to enable meaningful conversations with customers, while also maintaining empathy and Allianz's customer values at all times.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  

• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.  

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 

• For more details about our benefits, visit the Allianz Careers site. 

About our culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers