Dispute Resolution Specialist

Job description

Dispute Resolution Specialist– Consumer – Multilocation (12 Months Contract)

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Resolve customer concerns with care, accuracy, and compliance to create a positive experience.
• Handle complaints and disputes with empathy, ensuring compliance and privacy matters are addressed, ensuring adherence to the General Insurance Code of Practice and ASIC Regulatory Guides.
• Prepare and submit AFCA notices with attention to detail, ensuring alignment with regulatory expectations and industry standards.
• Maintain and oversee Complaint Management Systems, fostering organization and efficiency in tracking and resolving issues.
• Collaborate with teams and stakeholders to enhance processes, drive meaningful improvements, and create better customer outcomes.

About you

• You have a strong background in customer complaints, bringing expertise and a solutions-focused mindset.
• You're adaptable and resilient, thriving in a fast-paced, customer-centric environment with a passion for making a positive impact.
• You’re a natural organizer, skilled at planning, prioritizing, and balancing multiple tasks with care and efficiency.
• Your keen eye for detail ensures accuracy and excellence in everything you do.
• You communicate with warmth and clarity, creating meaningful connections while embodying empathy and Allianz’s customer-first values.