Disaster Recovery Advisor

Job description

Disaster and Recovery Advisor | 6-month contract | NSW, VIC, QLD, SA locations

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

This is a rare opportunity to join our specialist team responsible for the coordination of our Event Response across GI Claims.

Central to the role will be leading and coordinating members of our Disaster and Recovery Team (DaRT) in the field in the immediate aftermath of significant weather events across the country, for what can be extended periods in recovery centres or in standalone remote set ups to support the initial and then and ongoing needs of our customers and the communities that they live in.

As a disaster and recovery advisor you will be the face of Allianz when our customers need us the most.

Outside of the deployment to impact areas, the role has responsibility for coordination of our event leadership team meetings, the revision and updating of our event response plan, the development of actionable insights from new sources of data to improve customer outcomes and manage the cost and duration of events.

The development of customer stories, participation in Community awareness programs through our partnership with Disaster Relief Australia (Big Maps), promotion of event response successes with partners and a continued focus on innovation are all critical elements to the role.

About the role

• Building and maintaining key relationships with customers, industry, agencies, partners, and community, to support the Group’s strategic direction and influence positive customer interactions during the time of crisis.
• Supporting the design and delivery of the Property and Motor Customer support strategy for catastrophe events, ensuring exceptional and professional service for end-customers, partners, and internal stakeholders.
• Building and maintaining high visibility of group’s responses activities, positioning of brands, and ensuring accessibility for our customers and their communities alike.
• Acting as a trusted advisor in the design, implementation and management of efficiency gaining systems and processes to eliminate non-value add activities to promote positive operational outcomes.
• Providing input to the development, implementation, and adherence to new business models / ways of working including the Group TEX Natural Catastrophe framework, that will strategically position the business for success.
• Nurturing internal and external stakeholder and business partnerships through effective communication and reporting solutions and be a strong advocate for the customer.
• Leading the deployment of market leading, customer centric field response capability to areas impacted by all categories of catastrophe, and provide feedback to Heads of Motor, Property, and the General Manager General Insurance Claims either via the National Manager Disaster Recovery, or directly as required.
• Support key industry and community relationships with agencies and association including but not limited to the Insurance Council of Australia, Response Agencies, and other insurers.
• Representing Allianz at industry forums providing insights and potential risks to Allianz or its customers.
• Actively managing the delivery of regular updates and reports for the duration of a catastrophe, relative to areas of agency response, industry response and the actions of other insurers.
• Supporting to identify and develop customer stories over the course of each catastrophe for internal and external media opportunities and facilitate customer engagement for senior leadership team members.

About you

• Experience in motor and property claims (mandatory)
• Systems knowledge in Lotus Notes and ACMS (preferable)
• Certification in Mental Health First Aid (desirable)
• Have or able to hold an unrestricted driver’s licence, with a willingness and ability to travel locally and interstate for extended periods, with minimal notice as required.
• Demonstrated excellent organisation and logistic skills.
• Experience in managing customer outcomes in a matrixed organisation.
• Comprehensive knowledge and understanding of motor and property claims products.
• Ability to plan and prioritise effectively, organise tasks and manage competing priorities and demands.
• Ability to navigate degrees of complexity and ambiguity, providing pragmatic solutions to meet stakeholder expectations.
• Proven capability to manage change through direct and lateral leadership, leveraging effective process, collaboration, and communication to foster commitment and participation.
• Actively works toward discovering and addressing the changing needs of customers throughout the lifecycle of all catastrophes.
• Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for AAL.
• Have or able to hold an unrestricted driver’s licence, with a willingness and ability to travel for extended periods, as required.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers