Customer Service Specialist

Job description

CUSTOMER SERVICE SPECIALIST/S – CLUB MARINE - MELBOURNE, VIC

 

As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We’re actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia’s largest general insurers.

Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone.

 

We are seeking Customer Service Specialists for either full time positions or part-time positions (20 hours per week, hours worked flexible) for our Melbourne office.

 

The initial training for the role will be conducted in the Melbourne office, whereby you will be required to work in the Melbourne office full time for two weeks.  After this is completed, you will be able to work in a hybrid work arrangement of two (2) days in the office, and three days from home. 

 

About the role  

·  Key customer facing role whereby you are taking customers incoming calls
·  High pressure environment which requires excellent multi-tasking skills
·  Working two days in the Melbourne office is a minimum requirement.
·  Training, support and tools of trade provided to assist you succeed

 

About you 

·  Motivated by Member success stories
·   Influence a whole business with customer advocacy
·   Want to constantly update your skills in a respected Insurer
·   Be part of a successful business

 

Benefits and perks

·  Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
·  Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.  
·  Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 
·  Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 
·  For more details about our benefits, visit the Allianz Careers site

 

About our culture  

At Club Marine, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support   

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers