Customer Service Specialist

Job description

Club Marine Customer Service Specialist | Adelaide, SA

Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way and you'll get the support you need to have an enriching career.

 

What if you could put the customer at the heart of everything you do?  

 

We are currently seeking several energetic and passionate individuals to join the team as a Member Services Specialist. Working in a team of Sales & Service Specialists, you will ‎‎be part of a ‎supportive team pursuing excellence in Member services. Along the way, ‎‎you ‎will develop knowledge of Pleasure craft/ boat components and gain ‎underwriting ‎‎skills for analysis and interpretation. 

 

The ideal person for this role will be flexible in their approach and have a strong focus on Customer Service. As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our members and our community

 

*You must have the flexibility to work anytime from 8 am to 8 pm (AEST) from Monday to Friday and occasionally from 8 am to 4 pm (AEST) during Saturday/Sunday.

 

You'll be responsible for:

·  Answering a mixture of Inbound calls from Members & Partners; including providing quotes, issuing policies, managing & renewing existing policies and providing general information.
·  Managing & responding to own portfolio of daily correspondence

 

Important to your success:

·  Motivation to expand, learn and grow within a high performing team
·  Experience in Customer Service & Sales
·  Proven strong verbal and written communication skills
·  Proven problem-solving ability and a keen eye for detail
·  Proactive time management skills
·  Sound computer skills
·  General knowledge or passion of boats will be highly regarded

 

What's on offer?

·  Access on-demand lifelong learning and take control of your career development.
·  Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
·  Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
·  We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer.
·  Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.

 

About us

 

Club Marine Insurance is proud to be a supporter of Australian boaters. As Australia’s largest provider of boat insurance, we’re also proud to say that we’ve been protecting the insurance needs of Australian boaters for more than 50 years. We’re not just for the boating community, we’re actively part of it as supporters of yacht clubs, fishing tournaments, boat shows, regattas and volunteer marine groups and encourage our team to get involved.

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