Claims Service Consultant Liability

Job description

Claims Service Consultant – Liability - Customer and Operations – Sydney & Brisbane

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
 
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
 
Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role:

• Minimum two-years’ experience managing a complex portfolio of claims arising from Public and Product Liability policies in a timely and cost-effective manner.
• Making policy coverage decisions, assessing allegations of negligence to determine liability, and negotiating quantum within a delegated authority.
• Ensuring a high standard of service is maintained for our internal and external customers while building a network of professional relationships.
• Continuous communication with internal and external stakeholders to report on claim developments, trends, and potential large losses.
• Active communication and negotiation with panel solicitors, loss adjusters and service providers with a view to reaching the best possible outcome for all stakeholders involved.
• Attending and advocating at Tribunal Hearings, Informal Settlement Conferences and Mediations under the guidance of senior staff

About You:

• Tertiary qualifications in law and/or experience working in a legal environment is highly desirable but not essential.
• Customer service experience and the ability to provide across a range of internal and external stakeholders.
• Ability to plan prioritise effectively, organise asks and manage competing resources and demands.
• Willingness to be a team player and support our collaborative and supportive culture.
• Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for Allianz.
• Strong negotiation and conflict resolution skills.
• A vision of long-term career progression.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.