Claims Service Consultant Level 1

Job description

MOTOR (Legacy) CLAIMS SERVICE CONSULTANT – CUSTOMER & OPERATIONS – MULTIPLE LOCATIONS

• Multiple positions available.
• 4-6 weeks of hybrid training.
• Hybrid working environment.
• Ability to work a rotating roster between the hours of 8am-6.30pm (local time based on your location)
• Ability to work a training roster from 9am-5.30pm (AEST time)
• Commencement date of 1st September 2025

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Managing a national based portfolio of motor claims and handling a high volume of inbound/outbound calls.
• Providing excellent customer service to our customers in a timely manner.
• Maintaining positive working relationships with external and internal stakeholders and providing the best possible outcomes for our customers.
• Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues.

About you

• High level of Customer service experience, ideally within a claim’s environment.
• Insurance knowledge/background would be highly desirable.
• Ability to multi-task and work in a fast-paced environment.
• Excellent communication skills (both written and verbal)