Claims Officer in GCC Bucharest

Job description

What you do

• Analyzes the mandatory documents and information and conducts  the claims assessment or settlement in line with Euler Hermes Claims applicable processes and rules
• Require, when necessary, missing/ additional documents / information directly to the policyholder/ broker/ Local Business Unit
• Conduct fraud detection activities
• Identify and Report Sanction involved parties
• Handles any Appeal, Customer Query and Complaint by formulating a written reply
• Apply Commercial Gestures as Requested by Commercial Department
• Takes care of a written argumentation in case of fully or partially rejected cases 
• Escalation to local teams and including account manager in case of unresponsive customers (chasing)
• Communicating (written)/via phone calls towards PH - Broker/Debtor
• Manage Monitoring of Non Inclusive Files:
• Monitor, advice and track the collection activities of the Policyholders according to the obligations agreed in the policy for such files.
• Get evidence of policyholders collection actions
• Reporting
• Create, generate and provide local Claims and Collections reports allocated by the Head of C&C
• Manage the reporting and sent data to the requestor:
  • gather of data needed for report
  • Ensure complete and accurate reported data
  • Analyze the data, justify variations and deviations if and when requested
  • Adjust and improve standard business reporting whenever necessary
  • Adjust and improve standard business reporting whenever necessary KPI's

What you bring
Educational requirements

• Bachelor degree in Administration, Finance / Accounting,  Law, Insurance or Mathematics

Functional knowledge

• Knowledge of claims processes and specific systems
• Basic policy knowledge
• Very good English level required 
• Proficient user of MS Office, especially in Excel

Business expertise

• 1-3 years experience in claims assessment, finance or bank activities

Interpersonal skills

• Comfortable with numbers, analytical skills with attention to details and decision making skills
• Good communicator / ability to convince about decisions taken 
• Ability to stay calm under pressure and occasionally manage higher volumes of work with accuracy
• Very good problem solving skills
• Customer Focus and Centricity
• Resilience
• Risk Taking
• Personal Organization Skills - the ability to organize tasks according to priority