Claims Motor Damage Manager - Enterprise

Job description

About Allianz

Allianz is a trusted insurance company, serving over 800,000 customers in Ireland for over 100 years. Our success is driven by our 700+ employees in Allianz Ireland. We offer flexibility and support to help you excel, with a hybrid working model based in Elm Park, Dublin 4. Proudly recognized as a Great Place to Work, we won the Super Large Category in the 2025 Awards and are one of Ireland's Best Workplaces for Women and Health & Wellbeing.

The Opportunity

We are looking for a Team Manager to lead the Motor Damage Team, a vital part of our business that provides expert advice and support to our customers when they need us most. You will manage a dedicated team, offering tailored solutions and proactive assistance for complex claims. As the Motor Damage Manager, you'll report into and collaborate with the Senior Damage Manager and other Claims Managers to identify trends and drive innovations that enhance the customer journey. You should be passionate about team culture and skill development, motivated to lead your team to excel

Key Responsibilities:

• Manage team workload to consistently meet quality and service metrics.
• Develop performance and development plans, support talent and succession planning, and empower the team to identify operational and process improvements.
• Collaborate with Claims leadership to implement efficiencies aligned with the Allianz Customer Model.
• Implement vendor contracts and monitor service delivery against KPIs.
• Monitor ALAE spend, sharing insights with relevant teams.
• Ensure compliance with CPC in claims handling and support staff through MCC qualification.
• Oversee claims quality assurance with operational support.
• Utilize robotics and AI to enhance the Claims experience.
• Supervise the Complaints Management process and coordinate formal responses.
• Represent Allianz in external forums, aligning with best practices.

Key Requirements / Skills & Experience

Essential:

• Minimum 3 years' claims handling experience, ideally within Damage claims
• Minimum 2 years' leadership experience
• CIP, Dip CII, Grandfathered or ACII qualification
• Proven track record of Customer Service delivery against relevant targets

Desirable:

• Excellent presentation skills
• Demonstrable coaching/ development skills
• Familiarity with the local regulatory context and requirements.

What you can expect from us:

Generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, travel benefits, and a well-connected location with onsite staff parking and provided lunches.

Allianz plc. is regulated by the Central Bank of Ireland.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.