Case Manager Level 2

Job description

CASE MANAGER LEVEL 2 – PERSONAL INJURY | SYDNEY

 

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

 

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

 

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

 

The role

We are seeking a Case Manager who will be responsible for managing a portfolio of psychological and mental health claims from inception to finalisation in accordance with relevant legislative, regulatory and Allianz requirements. The role will be responsible for maintaining a focus on strategic collaboration and case management, to maximise early resolution of claims and recoveries.

 

You'll be responsible for

·  Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints.
·  Maintaining regular contact with customers and/ or other stakeholders, in line with service standards ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations.
·  Proactively managing claims, identifying, and managing return to work barriers on individual claims and implementing strategies to address these.
·  Ensuring data is maintained through correct data entry.
·  Actively contributing to the achievement of business targets and participate in departmental projects, as required.

 

About you

·  Experience in a similar case management role within personal injury insurance or interest in psychological and mental health claims
·  TMF/Insurance for NSW experience highly regarded
·  You demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.
·  You have ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
·  You have the ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
·  You pay high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
·  You exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

 

Benefits and perks

·  Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
·  Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
·  Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
·  Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
·  For more details about our benefits, visit the Allianz Careers site.

 

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers