ALFS Relationship Specialist/Associate | Hybrid - Allianz - Minneapolis

Job description

Hiring Manager: Justin Anderson

Recruiter: Trisha Danielson (trisha.danielson@allianzlife.com) | Please email me after you have applied with an attachment of your resume.

Pay Band: 2 or 3 depending on experience

Employee Referral Information: Employee Referrals should be sent via email to the assigned recruiter for the role. Please include the job title, job ID, and the referral's resume. Referrals must be position-speciﬁc or no referral award will be given.

Internal Background Check Information: Allianz Life requires a criminal background check, credit check, and/or social media check as needed for all positions requiring securities registrations, oﬃcer level and above positions, and positions included in the Allianz Group Fit and Proper Policy.

What you do:

You will be a primary point of contact and provide proactive communication and education for ALFS sales teams and producers. Provide subject matter expertise and independently manage service requests, exception/accommodations requests, complex situations and elevated service concerns on a broad range of cross functional operational issues. Influence business results through strong relationships, communicating operational changes and gathering customer feedback. Take a collaborative approach to problems to resolve situations ensuring involvement and communication with all partners. You will report into the Relationship Management Senior Manager/ Manager.

Build and maintain personal connections to solidify relationships with producers, business partners and peers. Participate in team and department projects, and special assignments.
Demonstrate strong interpersonal skills, effective communications and interactions resulting in a positive impact to the customer experience. Provide customized service for assigned producers and wholesalers. Ensure distribution partners are aware of operational processes and changes.
Review, research, problem solve and take action by responding to varied and complex service request, accommodations/exceptions and elevated service concerns. Apply extensive and broad knowledge of Allianz's business by working with multiple departments across the company to ensure problem resolution.
Influence business results and customer behaviors on a broad range of resolutions by: monitoring trends, identifying opportunities and resolutions; soliciting and gathering customer feedback; providing and recommending improvements and educating producers and distribution partners.

What you bring:

2+ years of experience: Allianz experience or transferable customer service or relationship management skills.
High School Diploma required
Utilization of artificial intelligence tools and resources (e.g. generative AI).
You must be legally authorized to work in the U.S. without requiring immigration sponsorship now or in the future. This includes holders of H-1B, H4, L-1, L-2, TN, OPT, CPT, and other nonimmigrant visas.

Offers “Allianz”

Job description